BIBO Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Very helpful customer support and very good product. I had a little problem but I contacted Bibo and within 24 hours, they'd already responded and arranged an engineer to come and fix the problem. Would highly recommend
Because if they did, everyone would have a Bibo We've had ours 2.5 years and only recently needed an engineer to come out (as the filter replacement is so easy). Our engineer was superb - quick, efficient, friendly, very clean and tidy. Bibo are missing a trick with current customers - offer a friends and family discount (10%) on new sign ups from a current customer. Then current customer gets a free filter replacement - or something. These reviews are helpful, but only if you're directing traffic the right way to your product. SPEND MORE MONEY ON MARKETING!!! It's a bloody brilliant machine - just needs to be a touch higher to get a Chilly's water bottle stood underneath the spout! (tiny detail)
I absolutely love this machine! It’s fantastic. The hot water is perfectly for hot drinks. I don’t even miss my kettle anymore! It looks perfect in my kitchen. From the easy purchase to the expert installation by the engineer, everything went smoothly. Customer service was brilliant. The engineer was incredibly skilled and helpful. I wholeheartedly recommend this! 👌🏽
I reported a problem with the water flow on my 3-year-old BIBO. Some suggestions were given of possible cures. I was offered the visit of an engineer if the suggestions did not solve the problem. I took up the offer of the engineer visit, at a reasonable cost. The engineer was very efficient and knowledgable, curing the problem. Excellent service.
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bibowater.co.uk350 total • Write a review
Our engineer, Jason, is extremely knowledgeable, professional, kind and conscientious.
Date of experience: June 18, 2025
Needed an engineer contacted Bibo they gave me some checks to do first then arranged an engineer straight away cannot fault the customer service, nice to deal with a company that you get through to somebody on the phone who can help you.
Date of experience: June 16, 2025
US
When new , there was a lot to like about the machine. It supplie hot and cold water and it did save on the volume of water bottles that were purchased. However, the running costs are high with ongoing replacement filters, uv lights etc. That was ok to a point, but then the cold water stopped being chilled. It seems a pump has failed. The cost to repair, just under 50% of the machine cost. That included a service , but it is still 50% of the machine. At that point I wrote off a 2 year old 600 gbp machine, so it is going in the bin. I was not going to pay 50% of purchase after only 2 years use and have any faith in the longevity , and have to then pay something similar further down the road. So I could not recommend buying this product.
Date of experience: May 29, 2025
US
During that period inevetably there have been a few times when we have needed the Company's help to resolve a few minor issues. In every instance the efficiency care and courtesy has been wonderful. Every person with whom we have come into contact have been excellent.I can honestly say that customer care at BiBo is second to none. Thank you, and very best wishes for your continued success. Regards, Lynn and David Sinclair.
Date of experience: May 22, 2025
