BeSmart Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I spoke to Rosheen today because I hadn’t correctly activated my groupon voucher code for my breakdown cover. She was really helpful and reassuring and guided me through the process, responding very quickly and clearly. She was excellent and I am now confident that I have the cover I bought. Thank you Rosheen.
Unfortunately I had to cancel my new policy, due to an issue with the age of my car so emailed Customer Services, who responded in a very timely manner. I dealt with Chloe and even though when she picked up the first email from me on a day off, she still made me aware she had picked it up and would keep me updated, which she did. The whole process with her, whilst also simultaneously dealing with Groupon was slick and it was a real pleasure to deal with somebody who kept you informed throughout the process and whose communication skills and customer service were exemplary. Thanks Chloe.
Very good break down car cover
Quite shocking,was charged £45 told 90minutes for recovery & after 2hrs phoned back only to be told they had been delayed & were sending another breakdown company.Would you not have thought there system would have flagged up that the 90minutes had expired & for them to contact me rather than me call them.45 minutes later the other company turned up after I had been told they were coming from 10 miles away which turned out a lie as the driver had been heading back from Bradford when he got the call,so in all over 3 hrs after I originally called.They tell you things that aren't true & charge you 45 pound for the privilege. Will not be going with this company again,I suppose you get what you pay for.Green flag or RAC may be a bit more expensive but you won't get ripped off when you break down.
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I have just joined this company, never heard of them before, for breakdown cover. I can only review telephone conversions, as I have not had a breakdown, the people I spoke to on the telephone was very polite and my queries was sorted out there and then.
Really easy quote system design we will see over time how it works and if really it covers anything
I was looking for motor breakdown careplan and one of my friend recommended to use BeSmart. I would say I am not disappointed with the suggestion. Getting a quote was super easy and the overall application filling was hassles less. And the careplan covers multiple things as standard. Best is the ability to cancel anytime. Although that won't be necessary in my case
Purchased breakdown cover from Goupon was a little sceptical at first but decided to give them a go. I can only leave a review for their excellent customer service at present but extremely happy how quick and efficient they were in dealing with my query.
I have just done my car breakdown cover and it an older car really pleased that I didnt have to pay a premium on it because of age the sign-up proces was really easy and I am coverd from my home if my car wont start on my path all this for less than £20 per year
I ordered this service on 31st July. Two days later I rang to ask why I had heard nothing and was told it was being processed. I finally got an email with all the details on 3rd August, yet my policy start date was given as 31st July. As far as I am concerned it should have been for the date I got the details. I haven't driven my car since 31st July as I was waiting for the policy. Even worse it says if you use home rescue you have to pay a £35 excess payment before they will send someone out. I won't be renewing with this company next year.
Excellent service yesterday from the call handler who was really patient and helpful when I couldn't set up my plan online.He expained everything and checked all of the details with me.I wish every company was as helpful as this one.
Bought the premium voucher from Groupon, entered the year of vehicle and Groupon Code on your site and was taken to purchasing the product and nothing else. Phoned BeSmart spoke to Adam and he was very helpful and talked us through the process. Now completely satisfied
