BeSmart Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I spoke to Rosheen today because I hadn’t correctly activated my groupon voucher code for my breakdown cover. She was really helpful and reassuring and guided me through the process, responding very quickly and clearly. She was excellent and I am now confident that I have the cover I bought. Thank you Rosheen.
Unfortunately I had to cancel my new policy, due to an issue with the age of my car so emailed Customer Services, who responded in a very timely manner. I dealt with Chloe and even though when she picked up the first email from me on a day off, she still made me aware she had picked it up and would keep me updated, which she did. The whole process with her, whilst also simultaneously dealing with Groupon was slick and it was a real pleasure to deal with somebody who kept you informed throughout the process and whose communication skills and customer service were exemplary. Thanks Chloe.
Very good break down car cover
Quite shocking,was charged £45 told 90minutes for recovery & after 2hrs phoned back only to be told they had been delayed & were sending another breakdown company.Would you not have thought there system would have flagged up that the 90minutes had expired & for them to contact me rather than me call them.45 minutes later the other company turned up after I had been told they were coming from 10 miles away which turned out a lie as the driver had been heading back from Bradford when he got the call,so in all over 3 hrs after I originally called.They tell you things that aren't true & charge you 45 pound for the privilege. Will not be going with this company again,I suppose you get what you pay for.Green flag or RAC may be a bit more expensive but you won't get ripped off when you break down.
No description available yet.
Website
besmartuk.com257 total • Write a review
Very easy to set up and happy with the service.
As easy as any process can be, documents emailed within minutes, a highly efficient company.
I had a bit of a hiccup with the process and Ryan very kindly put everything straight for me, thank you Ryan
I brought car breakdown cover, but I found the web site very confusing. A very nice man contacted me and got it all sorted for me. So pleased with the service from Ryan who sorted it out. Thank u Ryan.
