Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
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4.4
Great
1,000 reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
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An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
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Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
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Company details
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berkfieldhome.comAll reviews
1,000 total • Write a review
Showing 671 - 680 of 996 reviews
VC
Great customer service
After recieving a faulty product I contacted customer services and Holly was great. The problem was sorted really quickly I was very happy that it was stress free.
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A
I contacted the berkfield team…
I contacted the berkfield team regarding an issue with the quality of my item which I purchased. It was resolved instantly and professionally. Although I didn’t have much luck with this item in particular I will still buy something from the company due to the amazing service.
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A
Poor quality, pushy customer service avoiding refund
The quality of the product was poor and so I requested to return it. I bought the item from here through Debenhams not realising it was a 3rd party selling. It took 4 emails to request a return and refund. They lept offering me discounts despite me saying I did not want the item. They kept ignoring my request and trying to bargain with me. It was very frustrating and a waste of both our time. I felt they were very pushy trying to avoid having to give a refund. In the end they told me to keep the product and refunded me but not I have the item to get rid of which is a pain as it it bulky and I don't have transport. They also kept a de3lovery fee. The product was nothing pike the picture. Avoid buying from Berkfield Home.
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RB
Product turned out to be too small for…
Product turned out to be too small for our requirements. Customer services very kindly gave us a full refund.
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SH
Customer Service was first class.
Customer Service was first class. Product was very poor.
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dw
Brilliant customer service
Brilliant customer service, acted quick to rectify an issue :)
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LS
Great customer service
Great customer service. Prompt and efficient communication, handled my delivery and one subsequent return with no stress.
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