Review summary

Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.

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Based on reviews, created with AI

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PB

Pam Barton

5 out of 5 stars
Holly and James part of CSD at…

Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer

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Sl

Sandra littlejohn

1 out of 5 stars
After constantly requested a label to…

After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.

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j

jill

5 out of 5 stars
An incredibly helpful customer service…

An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.

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L

Logan

5 out of 5 stars
Excellent company customer services

The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.

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All reviews

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Showing 661 - 670 of 996 reviews
sl

Very good customer service ,helped me…

Very good customer service ,helped me with a very quick solution

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C

Poor quality

Purchased a coffee table and when it arrived the quality was not as expected, also it did not match the description on the internet. I went through the returns process which was just pure hassle. I asked for a refund they offered me money off, I said no a refund please, they offered more money off. I said no a refund please in the end I received a refund but it was hassle. I have knocked off 2 stars for quality and description and 1 star because it took 2 days and 3 emails for the refund also the fact you have to e mail as there is no phone number.

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G

I contacted berkfield as the item was…

I contacted berkfield as the item was too large and they initially offered a discounted refund and to keep the item. I said the item was not suitable at all so they kindly gave me a full refund and to keep the item anyway.

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O

I needed to return the product which…

I needed to return the product which wasn't straightforward since I bought it from Tesco website. However, when I finally got in touch with them, they immediately refunded it.

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M

Could have been better

I requested to return an item that I had ordered online in error. I was entitled to a full refund. They initially offered me ‘a one time offer’ of a 25% discount and to keep the item. I refused this and requested a full refund as per my statutory rights, and for the item to be returned. They then offered me 50% refund and to keep the item. I repeated that the item was of no use to me and that I wanted a full refund and for return of the item to be arranged. I have now received full refund, but have not been contacted to have the item returned.

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SJ

The shelves were faulty

The shelves were faulty - holes in the wrong places for the hinges and the edge holes not big enough for any wall fixing I asked for a refund and they wanted to send me another set so I said yes as long as they had been quality checked. Another set arrived- the same and then I had to argue for a full refund. First they wanted to give me 25%!! I eventually got a full refund Don’t buy

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C

Great customer service.

Great customer service.

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S

Good customer service

Support team dealt with my concerns efficiently.

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P

Berkfield helpfuls

Lauren I spoke to was really helpful, she helped me with all the tasks that needed doing, the company where brill thankyou

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