Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
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4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
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An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
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Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
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Company details
Information provided by various external sources
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berkfieldhome.comAll reviews
1,000 total • Write a review
Showing 651 - 660 of 996 reviews
SB
Had a few issues with my items but the…
Had a few issues with my items but the customer service is great!
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SW
Order process was straightforward
Order process was straightforward, unfortunately due to courier issue the item did not arrive on time, Customer service was very helpful and issued a full refund without the need to return the item.
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BT
Amazing customer service
Although the table was not as I expected. The customer service was outstanding. Other companies could learn a lesson from this company. Thank you for a satisfactory resolution.
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WA
Fast delivery and they offered me the…
Fast delivery and they offered me the best deal .
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KC
Not having a great experience
I'm currently not having a great experience. I ordered a unit from Debenhams and didn't open it. As soon as it arrived I realised its not what I wanted and contacted Berkfield house. James offered a partial refund of 25%, I refused, he offered 50%, I refused as I want to return and get a 100% discount and now no-one is coming back to me on email? Cant say im impressed at all.
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SW
Honestly amazing customer service
Honestly amazing customer service, never received such great service from a furniture company who went above and beyond x
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