Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
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4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
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An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
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Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
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Company details
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berkfieldhome.comAll reviews
1,000 total • Write a review
Showing 381 - 390 of 996 reviews
HT
Customer service was really good
Customer service was really good, and they dealt with my enquiry quickly. No issues at all, and were very helpful
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SU
Great customer service. Poor furniture.
The communication was fantastic throughout the process of buying/delivery. However, the furniture was not of a high standard for the price.
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AJ
Very poor after sale service
We have bought a wall mounted floating drawer. The wall frame was faulty which is causing drawer not to sit flat against the wall. We have sent an email on 20/1 and received a reply straightaway asking for name and an order number which we replied but yet to receive a response for refund. It was claimed that a response will come in 48 hours which is not the case clearly. Not happy with the after sale service and not sure What to do. Disappointed!!!!
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AS
Unfortunately I had to cancel my order…
Unfortunately I had to cancel my order and it was immediately stopped by the team from being despatched. I got a full refund and didn't have the bother of returning anything.
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jm
Great company to buy from and excellent…
Great company to buy from and excellent customer service
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LS
Customer service fantastic!
I contacted the customer service team as I was having issues with the product I had received. The customer service team responded promptly, and we're so helpful and friendly whilst dealing with my issue. Nothing was too much trouble for the them to sort and made my refunding process easy and painless! Thanks so much to the team for all your help.
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