Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
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4.4
Great
1,000 reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
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An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
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Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
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Company details
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berkfieldhome.comAll reviews
1,000 total • Write a review
Showing 371 - 380 of 996 reviews
PH
Would definitely buy from again
Would definitely buy from again. I cannot fault their customer service and swift delivery. I have full confidence when buying.
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MH
We had an initial problem with the…
We had an initial problem with the furniture purchased as we were disappointed with its quality. We contacted Berkfieldhome customer service and received regular e mail responses from their staff member Holly.We are absolutely delighted with the service in every way and were able to return the item with a full refund They are an excellent company to deal with and would highly recommend them Mrs Helen Hamill ..Paisley Scotland .
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DW
Exceptional customer service
Exceptional customer service. Request for a return was handled amazingly and I could not fault the service!! Thanks again 👍
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c
The TV unit we purchased was not good…
The TV unit we purchased was not good quality for £120. The instructions were horrendous. We decided to return, and ask for our money back. We packed the item, and was offered two discounts to keep it. We still did not want that. We were promised a full refund, and this was done extremely efficiently by Berkfield Customer Service. They were excellent. Refund received within 5 days. Thanks.
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