Si podéis coger otra empresa que no sea esta
De verdad si alguien le este comentario que no coja esta empresa son unos auténticos estafadores no te recogen encima se quedó en el dinero y llamas al teléfono y los operadores se ríen de ti increíble
2.0
Poor
85 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Beniconnect Travel Agency has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Absolutely brilliant service from…
Absolutely brilliant service from Beniconnect! Airport transfer was smooth, timely, and exceptionally accommodating for my wheelchair-using family member. The vehicle was fully accessible, and the driver was kind, helpful, and professional throughout. Stress-free and comfortable from start to finish — highly recommended for anyone needing reliable, accessible transport in Spain!
Very rude customer service
Very rude customer service! Phoned over 24 hours before our flight home to confirm our pick up time as our flight is during the night so wanted to be on the safe side. Was told from a very rude lady with an attitude I will only be given the time the day before, call back tomorrow then hung up on me! Will not be using them again.
An overall excellent service.
As described with an overall excellent service. I booked online and made an error with dates and their customer service amended without any issues. Driver waiting at Alicante and again at resort with departure details emailed the day prior to travel. Recommended transfer firm and would use again.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
beniconnect.com
All reviews
85 total • Write a review
Showing 1 - 10 of 81 reviews
DS
Booked a private minibus transfer for a…
Booked a private minibus transfer for a stag do - got put onto a shared coach. Felt awful for all the other couples and families on the bus - totally I appropriate. Had booked the private minibus as I knew the group would be a bit rowdy and didn’t want to ruin anyone else’s experience. Had to wait about an hour before we were even moving. Poor show.
Date of experience: April 24, 2025
C
Avoid
Booked a transfer for my sister, whose flight landed in Alicante at 11.42pm. It is now 1am and she is still at the airport and has been told they're "waiting for a driver". To be left hanging around at the airport in the early hours of the morning is totally unacceptable. This used to be a reliable service, but has deteriorated greatly.
Date of experience: April 8, 2025
AL
I travelled to Spain at the end of…
I travelled to Spain at the end of March 2025. I pre-booked a Beniconnect transfer from the airport to the resort and back. Upon arrival I had to wait over an hour for the transfer. I had to go and ask for the transfer time several times and was not kept informed. There were no chairs in the lobby and the staff were not helpful. The driver dropped me off at the agreed drop-off point. When I was leaving for the airport the pick-up point had changed to the other side of the restaurant where I had been dropped off. No one called me and when I enquired afterwards I received really rude service and was told that I had missed the transfer because I was not at the pick-up point. I was told that they tried to reach me by phone but I did not answer. The phone never rang. I am really disappointed and cannot recommend the service to anyone.
Date of experience: April 7, 2025
B
Bella
US
Service has deteriorated.
I have used Beniconnect many many times and I’m sorry to say the service has deteriorated. Waited at Alicante airport sitting on the bus for an hour plus waiting for other flights to arrive. The return journey took 90 minutes which is excessive and this was an express service. I think if I visit Benidorm in the future I will try another transfer company.
Date of experience: April 5, 2025
JH
Didn't pick us up
Waited to be picked up at burger king in benidorm at 3.15am, a minibus arrived at 3.40am and refused to let us on, said we wasn't on the list, we showed him proof etc, he rang the office, they had our details but he still refused us onto the bus as we weren't on his list, had to get a taxi at a cost of €100, terrible service
Date of experience: March 30, 2025
m
mark
US
Great service
We used these for the first time last week. Slightly apprehensive as we usually buy package holidays but it was so easy. Just go to the desk, they tell you where your bus is and you get an email regarding your return pickup which was spot on time. We used express shuttle and will definitely use again
Date of experience: March 23, 2025
kt
Awful Experience
Awful Experience! The driver was speeding and accelerating so much in roundabouts you had to hold onto your seat not to fall off to the aisle! Taking the speed bumps in 20km/h zones at more than double the speed, my neck is still aching. One lady said the beniconnect transfer was worse than the air turbulence on her flight and that is unfortunately so true! We couldn't wait for the torture to end! Awful!
Date of experience: March 21, 2025
JW
Disappointing experience point was nearly half…
My return pick up point was nearly half a mile away ,with having a disablement walking that distance was not possible, they dropped me off near my hotel on arrival but said it was not possible on the pick up as they said the road was closed ?? The road was closed only fifty yards from my hotel so could have easily arranged to pick me up closer ?? But they refused obviously not wanting to change there routine !!very unconciderate !! Also on arrival transfer they had staff and friends being dropped off during our transfer which made the journey longer !! Will not recommend them ,and especially if you have a disability,!!!
Date of experience: March 16, 2025
S
Steve
US
Left a disabled lady at the airport
I was a passenger on a beniconnect coach. A disabled lady was not allowed to get onto the coach because her wheelchair was electric. The driver told her that it was Spanish law, not to allow electric wheelchairs on the coaches, but their own website says that it is ok. The lady was really upset and crying, as we were driving away leaving her stranded. Really poor
Date of experience: February 13, 2025
B
Beatriz
US
Recomendado 100%
Es la segunda vez que viajo con ellos y sigo recomendando al 100% tube un problema con mi equipaje perdido tube que poner una reclamacion en el aeropuerto y no llegué a mi trasporte a tiempo las chicas del mostrador de Beniconenect me dijeron que solucione todo tranquila que ellas me solucionan lo de mi trasporte y así fue cuando baje tenia un traslado privado preparado para nosotras el conductor Paco Fuster súper amable nos ayudo con las maletas y con la poca movilidad de mi mamá agradecemos enormemente la amabilidad de este equipo tanto las chicas del mostrador como del chófer.
Date of experience: January 29, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.