Beniconnect Travel Agency
View company profile →
I travelled to Spain at the end of…
I travelled to Spain at the end of March 2025. I pre-booked a Beniconnect transfer from the airport to the resort and back. Upon arrival I had to wait over an hour for the transfer. I had to go and ask for the transfer time several times and was not kept informed. There were no chairs in the lobby and the staff were not helpful. The driver dropped me off at the agreed drop-off point. When I was leaving for the airport the pick-up point had changed to the other side of the restaurant where I had been dropped off. No one called me and when I enquired afterwards I received really rude service and was told that I had missed the transfer because I was not at the pick-up point. I was told that they tried to reach me by phone but I did not answer. The phone never rang. I am really disappointed and cannot recommend the service to anyone.