10 months ago
Great people to deal with, great communication.
10 months ago
Customer service was excellent, the adviser Barbara took her time and explained our options, made the process stress free,
10 months ago
Emma in Newport was friendly and very efficient.All the staff were smiling and welcoming;unlike the awful women at Hays in Shanklin.Thankyou Emma.All the best.Michael
10 months ago
As usual Fraser at Silverburn shop came up with the best deal when arranging my next holiday. He always makes sure everything is exactly what I want.
Lynn the manager at your Park head store is amazing at finding the right holiday for you, very helpful and efficient. She is a credit to your company. I wouldn't book with anyone else.
Excellent customer service & best prices - can't ask for more.
Great service , Kirsty went above and beyond
The travel agent called claire accommodated to all our needs.patiences friendly and full of useful information. We would always go to claire as feel very confident in booking our holidays
Very good travel agency and staff nice
Amy was exceptionally helpful and understood exactly what we were looking for.
Ewan Thomson at the Gyle branch in Edinburgh took his time to ensure we got a holiday that suited our needs. We have used Barrhead services before and to date have never been disappointed. Thank you Barrhead and it’s staff.
Always book with Barrhead and Kimberly always finds us great holidays and good prices
Experienced and helpful staff.
Really helpful proactive staff
I first contacted your agent Natalie MacIntyre back in April to help me plan a trip to New Orleans. From the very beginning, she was incredibly helpful—taking the time to go over different hotels and districts to find the best deal for my budget. Thanks to her, I was able to get everything booked with confidence. Unfortunately, I later had to cancel my New Orleans trip and change my destination to Las Vegas. I was really worried about losing my deposit or facing extra charges, but Natalie was absolutely brilliant. She handled the entire change with no additional cost and even managed to secure a fantastic hotel in Vegas for my preferred dates. Natalie made what could have been a stressful situation completely seamless. Her professionalism, patience, and dedication to getting everything just right truly stood out. I’m so appreciative of all her help and wouldn’t hesitate to recommend her to anyone planning a holiday. Thank you, Natalie!
Great customer service
Chelsea was very knowledgeable, polite and very patient. I had no idea what I wanted and she found me a great holiday and great price
Fast friendly and efficient service. Young lady was very polite and helpful, she found exactly what we were looking for.
The agent was extremely determined to obtain for us the best possible cabin position bearing in mind that this is a cruise where vision is all important.
Barry at Barrhead Plymouth spent 3 hours with me ensuring that the holidays I purchased were suitable for my needs and value for money. Great work from Barry as always
We always find Barrhead Travel to be very helpful when we are planning a holiday. All the staff are very welcoming and friendly. Our recent visit involved an extensive itinerary with several flight changes and with different accommodation at various locations. Liz helped with every aspect of this and has been regularly in touch to confirm that everything is in place for our holiday in October. It has been a stress free process for us, which is why we are very happy to continue to use Barrhead travel for future holidays.
Love booking our travel through Hannah @barrhead travel Halifax! Nothing is too much trouble! Even though we change our minds and requirements regularly! She is always very efficient and we end up with the right holiday! Great service!
All good with barrhead travel very efficient service and friendly staff
Always find Barrhead Stirling to be very professional and knowledgeable Not sure on what you want - visit them in store you will not be disappointed
Based on analysis of 5 reviews rated 1-2 stars for Barrhead Travel
“Agent was pleasant enough”
“Agent was pleasant enough”
“We had booked half board and to get to the dinning room would have been an impossible challenge we went to the hotel...”
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Barrhead Travel is a well-established travel agency based in the UK, specializing in providing comprehensive travel services to a diverse clientele. The company offers a wide range of travel products, including package holidays, flights, hotel bookings, and tailored travel experiences. With a focus on customer service, Barrhead Travel aims to assist individuals, families, and groups in planning and executing their travel plans effectively. The target market for Barrhead Travel includes leisure travelers looking for holiday packages and customized itineraries, as well as corporate clients seeking efficient travel solutions for business trips. By leveraging a team of knowledgeable travel advisors, the company strives to deliver personalized service and expert advice, helping customers navigate the complexities of travel planning. For more information, visit their website at www.barrheadtravel.co.uk.
Barrhead Travel receives overwhelmingly positive feedback from customers, highlighting the helpful and friendly staff who provide excellent service throughout the holiday booking process. Reviewers frequently mention the patience and efficiency of agents like Barbara, Emma, and Fraser, who go above and beyond to ensure a stress-free experience. Many customers appreciate the competitive pricing and personalized attention, noting that they feel well-supported in making their travel decisions. However, a few reviews indicate minor issues, such as mistakes in bookings that required rectification, but these were generally resolved swiftly and to the customers' satisfaction. Overall, Barrhead Travel is highly recommended for its exceptional service and knowledgeable staff, making it a preferred choice for holiday planning.
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