10 months ago
Great people to deal with, great communication.
10 months ago
Customer service was excellent, the adviser Barbara took her time and explained our options, made the process stress free,
10 months ago
Emma in Newport was friendly and very efficient.All the staff were smiling and welcoming;unlike the awful women at Hays in Shanklin.Thankyou Emma.All the best.Michael
10 months ago
As usual Fraser at Silverburn shop came up with the best deal when arranging my next holiday. He always makes sure everything is exactly what I want.
Jack Findlay Barhead’s representative was very helpful and pleasant on both our visits to the shop.We left after booking our cruise feeling we had been given a first class and very informative service.
Excellent service provided along with good advice from the moment we started to inquire about the type of holiday we required.
I had seen a news paper ad for a trip to Austria which my wife and both fancied. A couple of minor queries needed answers so I popped into the local Barrhead the assistant I got noted them and said she would contact me later in the day she did and the holiday was booked and paid for with the call last less than fifteen minutes. Job done great.
Friendly polite and extremely helpful thank you to all the team which has made booking our holiday experience amazing
Staff very helpful
Easy to book
This was our first time booking with Barrhead Travel. We are travelling in November. Maria was excellent and call me back and we booked everything over the phone. I have recommended friends to check you out Well done.
Very efficient and knowledgeable staff, great personality and lots of enthusiasm
Chris the agent was very good. We explained what we were looking for and within minutes he had the ideal hotel that suited our needs. He was very pleasant and helpful
Great staff,,, very helpful
Jonathon Munro is excellent at his job! He is very personable and approachable, which is why we keep coming back to Barrhead.
Fast friendly efficient service . Chloe was also able to answer any questions I had on the holiday . Happy with the service provided .
I have always used Lucy to book my holidays. I feel comfortable & very confident when she handles my bookings as she is very professional in her line of work. I would not hesitate in recommending anyone to use Lucy to organise their holidays.
Elaine was very friendly, efficient and helpful when we had to book a flight to Australia at short notice,she made the process completely stress free.
Excellent service, very knowledgeable, nothing too much trouble.
I've been to Margaret at forge before and she has always gave us great service that is why we went back she has got us another hotel in Adeja we've to let her know how we get on we think the lady is brilliant
The assistant Gemma in fort Barrhead travel is fantastic
Had fabulous experience, Nicole at Fort Kinnaird was excellent, made booking our holiday great experience.
Travel agent was efficient and helpful when booking out holiday.
The customer journey is excellent, when you enter into the store the agent cannot do enough for you. There is no rush and everything is explained so there is no confusion. The agent will do their utmost to ensure you get the best possible deal that is beyond your expectations.
Based on analysis of 5 reviews rated 1-2 stars for Barrhead Travel
“Agent was pleasant enough”
“Agent was pleasant enough”
“We had booked half board and to get to the dinning room would have been an impossible challenge we went to the hotel...”
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Barrhead Travel is a well-established travel agency based in the UK, specializing in providing comprehensive travel services to a diverse clientele. The company offers a wide range of travel products, including package holidays, flights, hotel bookings, and tailored travel experiences. With a focus on customer service, Barrhead Travel aims to assist individuals, families, and groups in planning and executing their travel plans effectively. The target market for Barrhead Travel includes leisure travelers looking for holiday packages and customized itineraries, as well as corporate clients seeking efficient travel solutions for business trips. By leveraging a team of knowledgeable travel advisors, the company strives to deliver personalized service and expert advice, helping customers navigate the complexities of travel planning. For more information, visit their website at www.barrheadtravel.co.uk.
Barrhead Travel receives overwhelmingly positive feedback from customers, highlighting the helpful and friendly staff who provide excellent service throughout the holiday booking process. Reviewers frequently mention the patience and efficiency of agents like Barbara, Emma, and Fraser, who go above and beyond to ensure a stress-free experience. Many customers appreciate the competitive pricing and personalized attention, noting that they feel well-supported in making their travel decisions. However, a few reviews indicate minor issues, such as mistakes in bookings that required rectification, but these were generally resolved swiftly and to the customers' satisfaction. Overall, Barrhead Travel is highly recommended for its exceptional service and knowledgeable staff, making it a preferred choice for holiday planning.
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