Bank of India is a prominent financial institution that provides a wide range of banking and financial services. Established to facilitate various banking needs, the company offers products such as savings and current accounts, loans, mortgages, and investment services. With a strong presence in both retail and corporate banking, Bank of India caters to individuals, small businesses, and large enterprises, ensuring access to essential financial resources. The company is committed to delivering reliable financial solutions tailored to meet the diverse requirements of its customers. Bank of India's services also extend to international banking, facilitating global transactions and foreign exchange services. With a focus on enhancing customer experience, the institution continuously seeks to innovate its offerings while maintaining stringent security measures for online banking.
Bank of India receives a predominantly negative reception from its customers, with many expressing frustration over poor service and unresponsive staff. Reviewers frequently describe their experiences as the "worst," highlighting issues such as long wait times, rude behavior from staff, and unresolved complaints.
Specific branches, like the one in Wadsa, are criticized for their lack of support and ineffective management. However, there are some positive remarks about individual staff members, particularly at branches like Cuncolim and Panchvati, where customers commend the exceptional service provided by dedicated employees. Despite these isolated praises, the overall sentiment reflects significant dissatisfaction with the bank's customer service and operational efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 20 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 3.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 3 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | — | 0 |
| Aug 25 | 2.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 20 most recent reviews.
“What an Asset for BOI cuncolim Branch where most of the staff are so busy to attend customers”
“The bank’s customer service is highly disappointing, with invalid contact numbers, unresponsive chat support, email c...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | — | 20 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Bank of India is #5 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 1.4).
20 reviews of Bank of India. Filter by what matters to you.
Over a year ago
My rating is of little value. I visited a Bank of India Branch because I needed to update the mobile number on my AADHAAR card and I have been searching for an alternative to HDFC. HDFC scores far le... See more
Over a year ago
The bank’s customer service is highly disappointing, with invalid contact numbers, unresponsive chat support, email complaints closed without resolution, repeated insistence to visit the branch for mi... See more
Over a year ago
I have been banking with BOI for more than 25 years, never ever I have found any member of staff so helpful and dedicated professionally. Asst manager Mr Ajay Kumar ALIKONDA was so professionally d... See more
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 65% are 1–2★.
My rating is of little value. I visited a Bank of India Branch because I needed to update the mobile number on my AADHAAR card and I have been searching for an alternative to HDFC. HDFC scores far less than the Bank of India. So it is not looking good. I have not seen any Indian bank scoring highly at all which is very worrying.
Over 4 weeks to repatriate funds from India Branch to the US, put spurious impediments not required by the Reserve Bank if India for Non Resident repatriations, didnt disclose process for repatriation which involved their NY branch but cited a lot of Intermediary Bank charges for wires contravening clear and existing arrangement between my Bank and their US Clearing partner that waives intermediary charges (in reality the NY branch did not need to go through a SWIFT method at all). Breakdown of charges showed bulk of the exorbitant fees were ‘Commissions” versus Transaction Wiring charges. After this experience, will never do any more business with them;India has world class Banks that actually care about clients and smooth transactions and this experience was out of the 1960s..and they keep sending links that dont work saying they resolved the problem… the schlerotic IT links matches their lack of courtesy as was experienced. As a real time comparison, another Repatriation from a different institution took a day and half end to end, cost a minor fraction of the BofI charges and client experience was night and day. Enough …
The bank’s customer service is highly disappointing, with invalid contact numbers, unresponsive chat support, email complaints closed without resolution, repeated insistence to visit the branch for minor issues, and ongoing unresolved login problems in both mobile and internet banking for over two months.
I have been banking with BOI for more than 25 years, never ever I have found any member of staff so helpful and dedicated professionally. Asst manager Mr Ajay Kumar ALIKONDA was so professionally dedicated he during his leave days also not only replied my messages, but also sorted my NetBanking issues while on leave. What an Asset for BOI cuncolim Branch where most of the staff are so busy to attend customers. This gentleman answers messages during out of banking hours always with an attitude to help and assist .
Worst service and very rude behavior of staff. They charge Rs.885 for 3 page statement in my saving account and no one can answer for this. My account in New sama road, vadodara branch. Don't open account with this faltu bank.
Poor banking worst staff worst branch staff says they do favour in keeping our money they show proud in getting job in bank worst communication worst experience all poor staff do time pass phone number and email id displayed all Borges not working any number or email id no1 worst bank in India
I am writing to express my extreme dissatisfaction with the service I received at the Bank of India, Wadsa branch, specifically concerning the conduct of the branch manager. As a customer of Bank of India, I have always expected a certain level of professionalism and support, but my recent experience has fallen far short of this standard. On 02/05/2025, I encountered the branch manager, [Manager's MR SUNIL , regarding the issue to resolve a RTGS transaction. My interaction with the manager was characterized by the following unacceptable behavior: Unprofessional Attitude: The manager displayed a dismissive and disrespectful attitude towards me. they interrupted me repeatedly, they seemed uninterested in understanding my issue. Lack of Support: Instead of assisting me with my issue, the manager was completely unhelpful and non-supportive. to resolve my RTGS issue They refused to solve issue and take necessary steps to resolve, they made no attempt to find a solution, they passed the buck to another employee without ensuring my issue was resolved. Non-cooperative Nature: The manager was unwilling to cooperate in finding a resolution, they did not offer any alternative solutions, they created unnecessary obstacles. This behavior is not only unprofessional but also demonstrates a complete disregard for customer service. I left the branch feeling frustrated, disrespected, and with my issue unresolved. This experience has caused me significant inconvenience and distress. I have already closed my 2 -3 family accounts from bank of india due to all this non supportive staff of bank of india And today also i think to close my all accounts from bank of india ...... I look forward to a prompt response and a satisfactory resolution to this complaint. Sincerly RAVIKUMAR M DENGANI 9922253815
No Value For Customers 😞.And rising there voice on Customers.No one take care about them.What a bank sir. Your customer Roy
"Exceptional service from the team at Bank of India, Panchvati Branch, Ahmedabad! Special thanks to Ms. Himali, who is always incredibly helpful, professional and dedicated. She embodies the spirit of a growing, incredible India. Another team member (whose name I missed) is also remarkable, making the FD process seamless and efficient. Outstanding experience overall—highly recommended!" Regards, Miten Parikh
Bank of India: Extremely Disappointing Service The online banking portal is outdated, frequently crashes, and lacks user-friendly features compared to other modern banks. It added a lot of frustration when trying to manage my accounts digitally.
Manu Thomas, branch manager of velim branch. Is such a helpful and kind man. Helped me so wonderfully throughout the whole process. Thank you so much!! God bless!
Very bad service so many customers waiting and not right answer to customers in Deshalpar Kutch bhuj Branch.
very bad service so many customer waiting and not right answer to customer
Nice app and money exchange
BOI Services made my German job seeker visa process smooth and stress-free. They were always prompt and professional. Highly appreciated their assistance! BOI Services is the best for job assistance abroad. They helped me secure a job in Germany in no time.
Avoid this lender. This has been one of the worse experience I had with any lender. We opened an application for a buy to let mortgage on a newly built property in a good area of Lewes. The property is already let for £1800 per month as an active asset. after months of asking all kind of documents and trying hard to meet all their ridiculous demands, they sent over the worst evaluation company, making me pay for this on the top of it. The surveyors company has the worst reviews in their industry, but this lender is still happy to work with them and mess with people's money, time and space. We have challenged the surveyor's report through the lender, as he added a lot of lies in his report, and we could prove that, but the lender denied the mortgage to me without any explanations. We have not received an answer for their decision and need to make sure that people are aware before they start an application with this bank. They will waste your time and money and if you don't have any of those to be wasted I would then suggest to move to a new lender. BTW, they charged me £720 for the valuation when the service actual cost was £250. After more than 2 weeks requesting the refund, we are still waiting for this to take place.
Very difficult to get work done.
WORST, CHEATING, LYING, BOTHERLESS, CARELESS and DISGUSTING bank of india. Even after complaining against the SILLY STUPID GREEDY agent tanveer shaikh who is a CHEATER, LIAR, GREEDY FRAUDSTER and twice Cheque bouncer but this bank is IGNORANT, NEGLIGENT and CARELESS to take any action against the CULPRITS. Though telling them that FOOLISH person is misusing and playing with the given bank's cheque book, first with joining hands begs the money and at the time of paying bounce the given cheque and shows DADAGIRI. The FAKE, FRAUD and FOOLISH husband and wife tanveer and zuby shaikh dosen't respects our LAW and JUDICIAL SYSTEM, the SILLY STUPID, DISGUSTING AND SHAMELESS GREEDY agents are not afraid even an FIR under sec. 420 case is registered against him. The IDIOT is ready to go in the jail that means they are doing this type of FRAUD with everyone and is experience to go behind bars. This both husband and wife tanveer and zuby shaikh customer's of bank of India are MANNERLESS, ARROGANT, SHAMELESS, CHEATERS, LIARS AND FRAUDSTERS. Timely action is necessary if not taken than these type of SILLY STUPID GREEDY agents will be INSTIGATED AND PROVOKED to do more crimes in future. The bank people are CARELESS, BOTHERLESS, IGNORANT and NEGLIGENT and are looking for the QUANTITY OF CUSTOMERS and not the QUALITY OF CUSTOMERS, these type of MANNERLESS MISCREANTS should be SACKED and THROWN OUT of the bank for DEFAMING the bank.
Worst Online and Offline Services! Claim Military Grade Security - How? read below... 1)Want to Reset Transaction Password? Gotta wait for ur new password to arrive through Post! 2)Too many Security Protocols and many passwords, that u cant do anything online, web, mobile 3)Apps malfunction a lot. Offline- 1)As usual worst Govt Employees 2) Max services, like even withdrawal of Money are done through only home branch - Thats core banking for u! Many more are there, but dont wanna spend my time on such Orthodox Bigots of Finance
I have Bank Of India Saving record for up to 2 years .There will be message alert for each trade is done generally . I have not defied any hindrances up until this point .There was no phony trade occurred as of not long ago .If contact customer care will get fast response.
Bank of India is a prominent financial institution that provides a wide range of banking and financial services. Established to facilitate various banking needs, the company offers products such as savings and current accounts, loans, mortgages, and investment services. With a strong presence in both retail and corporate banking, Bank of India caters to individuals, small businesses, and large enterprises, ensuring access to essential financial resources. The company is committed to delivering reliable financial solutions tailored to meet the diverse requirements of its customers. Bank of India's services also extend to international banking, facilitating global transactions and foreign exchange services. With a focus on enhancing customer experience, the institution continuously seeks to innovate its offerings while maintaining stringent security measures for online banking.
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