Bank of India is a prominent financial institution that provides a wide range of banking and financial services. Established to facilitate various banking needs, the company offers products such as savings and current accounts, loans, mortgages, and investment services. With a strong presence in both retail and corporate banking, Bank of India caters to individuals, small businesses, and large enterprises, ensuring access to essential financial resources. The company is committed to delivering reliable financial solutions tailored to meet the diverse requirements of its customers. Bank of India's services also extend to international banking, facilitating global transactions and foreign exchange services. With a focus on enhancing customer experience, the institution continuously seeks to innovate its offerings while maintaining stringent security measures for online banking.
Bank of India receives a predominantly negative reception from its customers, with many expressing frustration over poor service and unresponsive staff. Reviewers frequently describe their experiences as the "worst," highlighting issues such as long wait times, rude behavior from staff, and unresolved complaints.
Specific branches, like the one in Wadsa, are criticized for their lack of support and ineffective management. However, there are some positive remarks about individual staff members, particularly at branches like Cuncolim and Panchvati, where customers commend the exceptional service provided by dedicated employees. Despite these isolated praises, the overall sentiment reflects significant dissatisfaction with the bank's customer service and operational efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 20 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 3.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 3 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | — | 0 |
| Aug 25 | 2.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 20 most recent reviews.
“What an Asset for BOI cuncolim Branch where most of the staff are so busy to attend customers”
“The bank’s customer service is highly disappointing, with invalid contact numbers, unresponsive chat support, email c...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | — | 20 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Bank of India is #5 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 1.4).
20 reviews of Bank of India. Filter by what matters to you.
My rating is of little value. I visited a Bank of India Branch because I needed to update the mobile number on my AADHAAR card and I have been searching for an alternative to HDFC. HDFC scores far less than the Bank of India. So it is not looking good. I have not seen any Indian bank scoring highly at all which is very worrying.
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Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 65% are 1–2★.
Bank of India is a prominent financial institution that provides a wide range of banking and financial services. Established to facilitate various banking needs, the company offers products such as savings and current accounts, loans, mortgages, and investment services. With a strong presence in both retail and corporate banking, Bank of India caters to individuals, small businesses, and large enterprises, ensuring access to essential financial resources. The company is committed to delivering reliable financial solutions tailored to meet the diverse requirements of its customers. Bank of India's services also extend to international banking, facilitating global transactions and foreign exchange services. With a focus on enhancing customer experience, the institution continuously seeks to innovate its offerings while maintaining stringent security measures for online banking.
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