Bakingo Reviews

Had the most horrible experience, ordered cup cakes for valentine's day it was delivered at 11pm in the night. Hopeless customer service with absolute no coordination between kitchen and delivery agent. What's appalling is that the Ceo's keep sending marketing email however the ground reality was that they didn't have enough people to deliver or make the item. It's a shame that you market a product and ask more people to order when you don't have the required setup or resources. Will never use the service as I was disappointed at the time when these apps acts as a medium of sharing love and care.

Very poor service. Never place an order cake with these guys.

My husband not receive my gift which I sent to India thru Bakingo......communicated with them since 3pm. now they stop chatting and no idea of my orders. They spoiled by Valentine day.....nvr happen before will nvr order from them again. I paid for my order one week ago. Order num 3325316

I would have rated 0 if possible. I am hoping the owner - Shrey Sehgal, Himanshu Chawla, and Suman Patra, will pay attention to all negative reviews. My order id is 3329932, placed to deliver cake and Roses to my wife in Kolkata India. The order was scheduled to be delivered between 9-11 am IST today on 14-Feb-2025. ITS NOW 4 pm and order status is showing “assigned to workshop”, not even prepared. Why do you take orders when you can not fulfill them. Are you running business of SCAMS. How do you compensate ruining your customer emotions and occasion. I am with your customer care over phone and she placed me on hold for past 28 mins? I am abroad and you think I have time to go through all these after paying you over price? I would not recommend your store to anyone, you guys are highly unreliable.

I am writing to express my disappointment regarding the delayed delivery of the cake I ordered (Order ID: 3237241) for a special birthday event scheduled on 1st January, 2025. The order was placed well in advance, and the delivery was crucial to the celebration's success. Despite doing multiple follow ups, every time a new time has been provided by Bakingo delivery team and our entire event is spoiled because of the carelessness of Bakingo delivery team and customer service team which includes Sangeeta, Ritu, Ajay and one more customer executive who was rude and misbehaved on call. The brand is no more trustable for us and their teams have no respect for their customers. Furthermore, they try to trap customer by giving 5-10% discount without understanding the emotional, reputation and importance of an event in customers life. Unfortunately, the delay has caused significant inconvenience and impacted the event negatively. A timely delivery was essential, as the cake was meant to be a centrepiece of the birthday event. Despite trusting Bakingo for its quality and punctuality, this experience has been disappointing. I expect an immediate resolution and appropriate compensation for the inconvenience caused. Please let me know how this situation will be rectified and if any action taken then need a report for the same before I took this to social media. I look forward to hearing back from you urgently.

Please dont order any cake from Bakingo .. Wrost test toomuch salat ... No Test at all

Pathetic Service.. even more Pathetic Cake.. A party to be remembered for all wrong reasons ranging from delayed delivery of cake and poor taste I would never go for Bakingo

Bad experience sour cake review

I had ordered for a cake on 20th.... The selected delivery time was between 9 to 11. However I never received the order but as per the status updated by bakingo it shows delivered. Even have been trying to reach the help desk but no proper response. Order reference... 3527531

We are highly disappointed with the delivery. The cake did not match even 50% of what is in the website. The overall theme turned bad, even including the small shapes on the cake. We clearly provided in instructions that it is a theme birthday for our daughter and she was very upset at the party. We specifically mentioned that we do not want the Happy Birthday message on top, but it is clearly ignored. Even the greeting message was not sent by us. They created their own message and the message we sent was written in paper as in the attached picture. This is the worst experience ever, spoiling our special day. We had similar experience last time as well, but we still ordered as mistakes can happen sometimes. It's time for us to look for a new baking place.

Yesterday I purchase a cake from Kalkaji Bakingo outlet and they are serving a sour cake.if we are informing so they said come store then we will discuss about the cake.the don’t know the shelf life of cake.they said you complaint with in 24hrs but the cake shelf life is more then 2days as per the bakery standard.you should check your quality standard otherwise people having a issue with your cakes.

Very Bad experience. I had Ordered an cake from Bakingo and it was supposed to deliver next Day. But on next day They are saying we can't deliver the cake to this location. I mean website itself not able to figure out the deliveries.

Very bad experience. During delivery they damaged the cake. Customer care told they will deliver the cake by 10 PM. They did not deliver it and next day told that they will give 50% of the amount as Bakingo credit. They could have told this instead of telling they will send replacement and I would have ordered new cake from some other place

Thankyou Bakingo you make my day

Very bad service , our cake came 2 hr late after calling 100times to customer care. They spoiled my event cale was melted bt they dint take any responsibility for this. It was really very bad experience . My daughter’S 5th biirthday got spoiled because of them

Order late by 1 hour from scheduled time. And ruined my party! Evryone awaited and for 1 hour without any reason.. Never recommend anyone to order from Baking.. Pathetic service

Very. Good taste. Good looking cake. Extremely beautiful many. Aof my friends and. Family members. Are. Happy with the. Cake. They. Also. Want to order for that. Cake. Which is really really. Very excellent. In taste. And. Scenerio.

i had chat with mitesh, customer service is second to none.The product quality is consistently outstanding, exceeding my expectations every time.

I have ordered a cake and according to my opinion it was too amazing and tasty and the most important thing is that it was fresh. And it was the great experience for me.

I love the taste of truffle cake of bakingo that was very awesome anc tge customer support team is also very helpful as I want to made some changes in my order and they helped me a lot thanks team for that yummy cake