Płatność automatyczna nie działa
Płatność automatyczna nie działa, zero informacji, że płatność się nie udała.. gdyby nie przypomnienie od usługodawcy byłby problem.
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4.2
Great
618 reviews
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💬Hasn't replied to negative reviews
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Review summary
AUTOPAY receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! THEY WILL PUT A HARD DING ON YOUR CREDITAND THEN YOU WONT EVEN FROM A SINGLE PERSON. ALL THEY WANT IS YOUR PERSONAL INFORMATION.
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What they did was actually ILLEGAL
The most egregious thing they did was start the process of putting the new lender as the lien holder for my vehicle with my insurance company and the DMV, without me having signed ANY loan paperwork. As part of the process, I did sign a limited power of attorney specifically for this, so once the loan terms were agreed upon and I signed the loan documents, they could easily make those changes. That said, I haven't even seen any of the loan documents, let alone signed ANYTHING. What they are doing is flat-out illegal. When I got the alert that this had been changed on my insurance policy, I immediately contacted the loan specialist I have been working with, and surprise, surprise, I haven't heard back from her. The second issue I had was basically a bait & switch. I had a pre-approval offer of an interest rate that was over 3% lower than my current rate. My goal was to refinance my car for a lower rate and lower payment. The interest rate they came back with wasn't even 1% lower than what I already have, so to get the lower payment, they extended the term of my loan by 10 months. And good luck getting a hold of their escalation department, you can't even leave a message. Thankfully, I have not signed any loan agreements as this company is SHADY AF. I wish I had read these reviews before I started the refi process. I trusted that CreditKarma would vet their partners beforehand, sadly, I guess if you pay enough to be listed on their site, they don't care.
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Ryan was excellent throughout the…
Ryan was excellent throughout the entire process and provided excellent communication skills; keeping me updated throughout each step of the process. Thank you again for going above and beyond!
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Company details
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Website
autopay.com
All reviews
618 total • Write a review
Showing 551 - 560 of 614 reviews
TM
Glad that I applied
I was very pleased with the level of customer service, and that they communicated with me throughout the entire process. My loan was approved and funded within about a week of signing the docs. I didn’t know what to expect, am satisfied with the result, and would highly recommend Autopay.
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JK
My point of contact was Mr
My point of contact was Mr. Clay. I have never worked with someone that I really believed was fully in my corner and willing to go to bat for me. He was so helpful, understanding, encouraging, and professional. He was able to shave several points off my interest rates and lower my monthly payments. I would highly recommend him in full confidence.
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WB
The process was easy and flawless
The process was easy and flawless. Rebecca was amazing!! Very accessible, personable, and kept me in the loop the whole way. My overall experience was easy and stress free!! I highly recommend Rebecca!! Look forward to have her help again in the future!!
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SH
They were able to lower my car payment…
They were able to lower my car payment & interest from my old loan. They worked quick & did not disappoint! They walked me & my husband through everything and I couldn’t be happier to have switched loan companies!
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CC
Kelly was so easy to work with and did…
Kelly was so easy to work with and did everything to make sure I got the best rate for refinancing. I definitely recommend her to anyone looking to refinance. She is the best!
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CJ
Matthew made my entire process so easy
Matthew made my entire process so easy, as someone who doesn’t really have the most knowledge about finances he definitely made my entire experience great! He was patient an answered every question I had which I appreciated!
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UK
A Five Star Experience
I learned about Autopay through Credit Karma. I researched the company and decided to refinance my Chevy truck for a lower interest rate. I had the pleasure of working with Matt Warning. He is very professional and explained everything I needed to know to make me feel comfortable about refinancing my truck. He kept me informed every step of the way. The entire process was really streamlined. I not only give the company five stars but Matt as well! Matt is definitely an asset to the company. Sincerely, Linda Konietzko
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