Płatność automatyczna nie działa
Płatność automatyczna nie działa, zero informacji, że płatność się nie udała.. gdyby nie przypomnienie od usługodawcy byłby problem.
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4.2
Great
618 reviews
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💬Hasn't replied to negative reviews
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Review summary
AUTOPAY receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! THEY WILL PUT A HARD DING ON YOUR CREDITAND THEN YOU WONT EVEN FROM A SINGLE PERSON. ALL THEY WANT IS YOUR PERSONAL INFORMATION.
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What they did was actually ILLEGAL
The most egregious thing they did was start the process of putting the new lender as the lien holder for my vehicle with my insurance company and the DMV, without me having signed ANY loan paperwork. As part of the process, I did sign a limited power of attorney specifically for this, so once the loan terms were agreed upon and I signed the loan documents, they could easily make those changes. That said, I haven't even seen any of the loan documents, let alone signed ANYTHING. What they are doing is flat-out illegal. When I got the alert that this had been changed on my insurance policy, I immediately contacted the loan specialist I have been working with, and surprise, surprise, I haven't heard back from her. The second issue I had was basically a bait & switch. I had a pre-approval offer of an interest rate that was over 3% lower than my current rate. My goal was to refinance my car for a lower rate and lower payment. The interest rate they came back with wasn't even 1% lower than what I already have, so to get the lower payment, they extended the term of my loan by 10 months. And good luck getting a hold of their escalation department, you can't even leave a message. Thankfully, I have not signed any loan agreements as this company is SHADY AF. I wish I had read these reviews before I started the refi process. I trusted that CreditKarma would vet their partners beforehand, sadly, I guess if you pay enough to be listed on their site, they don't care.
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Ryan was excellent throughout the…
Ryan was excellent throughout the entire process and provided excellent communication skills; keeping me updated throughout each step of the process. Thank you again for going above and beyond!
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Company details
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Website
autopay.com
All reviews
618 total • Write a review
Showing 111 - 120 of 614 reviews
JM
I have a credit score over 800
I have a credit score over 800. They advertised that my loan rate would be 3.5%, and only AFTER pulling my credit and approving me did they tell me that their actual best possible rates are close to 6%. They said I qualify for their best rates, and are sorry they advertised 3.5%. They claim they don't know why my Credit Karma profile and other advertising sources are showing 3.5%. They lie. They hurt people's credit.
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MA
broken processes
Got a prequalified offer in mail from them to refinance my car loan. Then they collected a lot of information for application and they confirmed that the application was sent to credit union and then I got letter that, I quote: 'unable to prequalify', and that's for a prequalified offer, lol. I can't even confirm if the application was rejected or not or it's some failure in their system. Representative Manoj was not responding for days within the process, not being able to keep their own promises for time-windows as agreed (to call / respond). I wish I hadn't spent any time dealing with them and just go directly to the bank or credit union.
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JP
So far so good 😊 Chelsea~~ 🤙😶🌫️
Well so far I'm on the fence when it comes to reviews on here because it's either 5⭐ or 1⭐ which is odd in itself! Besides all that I'm giving 5 stars just for all the dedication and honesty my rep/ Chelsea has been showing me. Thanks for keeping it ,💯! Plus that cute lil laugh and voice, it's a no wonder she's sales women of the year...or at least to me she is! LOL 😃 Update-/ Papers are all pretty much done she made sure of that. Kinda funny when you talk to the interesting loan young lady for sure more then anyone else you know atm. Lol
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AJ
Autopay makes it an easy
Autopay makes it an easy, friendly process to refinance your auto loan.
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JM
Beware! (Anesha)
Terrible experience! The monthly payments and rates were not as advertised. Furthermore, Anesha was extremely unprofessional. She didn’t call me back to touch base after we had a time/date set up to conference. I am a professional and had rearranged my entire day around a phone call with her about my auto refinance that never happened. Bate and switch company! Beware!
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MP
Fullständigt opålitlig
Fullständigt opålitlig. Debiterar kort vid parkering i Mall of Scandinavia trots att MoS loggan syns under Kundklubbar.
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T
20 kronor som debiteras för att dom…
20 kronor som debiteras för att dom påminner om att betalkortet snart går ut är, tycker jag, snudd på skamligt/ocker. Som tur är finns det massor med andra parkeringsbolag som inte gör så såsom easypark, parkster etc utan dom skickar bara ut ett mail/mess (GRATIS) om att mitt betalkort snart går ut o det gör att dessa känns betydligt mer seriösa och omtänksamma mot mig som kund. I mitt fall bestämde jag mig omedelbart för att ta bort min profil och betalkort helt och hållet från autopay, vill inte ha att göra med bolag som uppträder såhär mot sina kunder.
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SP
Successful Sign up Process
The sign up process was fast thank Dean Frazier and easy glad I made the call to lower my car payment every call I made to reach him he answered and if he didn't he calls back right away great customer service
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