AU
AUTOPAY
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broken processes
Got a prequalified offer in mail from them to refinance my car loan. Then they collected a lot of information for application and they confirmed that the application was sent to credit union and then I got letter that, I quote: 'unable to prequalify', and that's for a prequalified offer, lol. I can't even confirm if the application was rejected or not or it's some failure in their system. Representative Manoj was not responding for days within the process, not being able to keep their own promises for time-windows as agreed (to call / respond). I wish I hadn't spent any time dealing with them and just go directly to the bank or credit union.