Audley Travel Reviews

The key issue about our experience with Audley travel is that they delivered us a very memorable holiday in Japan that met all our expectations. The pre-planning was meticulous. The just in time briefing about key things to be aware of in Japan was highly professional and useful. The in country support was excellent. This was our 4th Audley holiday, and they’ve maintained the highest standards of support and delivery over the 10 years we’ve used them.

We recently spent 2 weeks in Malaysia on a bespoke package created and arranged by Audley Travel. This included flights, hotels, internal transfers, and a handful of guided tours. Arrangements worked well, in particular the local drivers who were always punctual and had clean, well equipped cars. We generally found the hotels excellent too.

In planning a return trio to Australia, and, in particular, a road trip through Tasmania, I had the good fortune to find Anthony Vaglica and Audley Travel. As a North American driving there is stressful so having NO STRESS over plans or accommodations was great! He paced us perfectly, even given the very challenging mountain driving. The tours he orchestrated in Tasmania as well as on the mainland were excellent. Every single one. Audley clearly vets the myriads of tour companies and has develoed good working relationships with them. It was so reassuring to have arranged transportation from and to airports. It was reliable for each of our several flights. And, the hotels that he chose were all really great! Anthony and Audley are top notch and highly recommended!

I did not go on the trip, so my review is based solely on the customer service I received. I had a trip scheduled, but unfortunately, my father became very ill and passed away, making it impossible for me to attend. When I called to explain my situation, the representative's response was simply "OK." There was no empathy or understanding; he didn't express any condolences or acknowledge the gravity of the situation. It felt as though the call was more about him than about addressing my concerns. Just because the lack of empathy from the rep I do not recommend them

We have just returned from nearly 4weeks in Argentina. Our advisor Clare really listened to where we wanted to go and what we wanted to do. She suggested some tweaks to our original ideas as she had knowledge of the country and we didn't. She was so very helpful and on hand before and after our trip. She was away herself for most of our trip but her colleague Alex became our link and swiftly managed a query we had whilst away. The whole trip was just amazing! It certainly exceeded our expectations. This is our first time with Audley and we would definitely recommend them unreservedly.

My trip to Borneo was booked 6 years ago and cancelled 5 times due to the pandemic and some personal issues, but thanks to Hannah and her patience I've finally come back from the most incredible trip. Throughout the planning stages as well as during the trip itself I always felt supported, listened to and looked after, and since I was travelling alone this was really important to me. I can't rate her and the company highly enough.

Just back from fantastic trip to South Africa. Robyn from Audley assisted us all the way in putting together our tailor made trip, giving us great advice. With both our own and her input we built up what looked like a great itinerary and the reality was that it exceeded out expectations.

From making our initial enquiry and discussing our preferences with Audley for a South African adventure, every step of the process was extremely professional and stressfree. The wealth of knowledge and recommendations were invaluable in putting together an incredible itinerary and a memorable experience of a lifetime. Robyn was infectiously enthusiastic about our trip to her homeland and nothing was too much trouble. We are very appreciative of all the help she gave us every step of the way. Everything, particularly the standard + location of accommodation and friendliness of all our hosts surpassed all our expectations. We'd love to return sometime soon.

Thanks to Amy and her team at Audley we had a wonderful, stress free trip. All our travel arrangements were dealt with on our behalf, Amy having taken the time to discuss where we wished to visit, what activities we enjoy and where we had visited previously. We even upgraded our flights without having to handle anything ourselves. A truly memorable experience, thank you.

Trip to Borneo and Malaysia March 2025 We loved the personalised experience Charlotte provided for our amazing trip. She met with us via Teams and listened carefully to our priorities, building an individualised and fabulous trip full of wildlife, great scenery and an amazing rooftop bar in Kuala Lumpur! Thank you Charlotte

I recently returned from an incredible trip to Peru and the Galapagos, all perfectly arranged by Michael from Audley Travel. From the very beginning, Michael was attentive, friendly, and really took the time to understand what kind of experience we wanted. The whole trip felt completely personalized and seamless. In Peru, we avoided the usual tourist crowds and got to explore Machu Picchu and Cuzco in a way that felt special and authentic. The guides were knowledgeable and passionate, and the hotels Michael picked were comfortable and perfectly located. Then, in the Galapagos, everything ran smoothly—from the boat to the wildlife excursions. Seeing the animals up close in such a pristine environment was unforgettable. What I appreciated most was how easy Michael made everything. He was always quick to respond, offered great advice, and checked in to make sure we were happy throughout the trip. There were no surprises or hiccups—just a well-planned adventure that felt effortless. This was by far one of the best travel experiences I’ve ever had, and it’s all thanks to Michael’s care and expertise. I can’t recommend him and Audley Travel enough if you want a stress-free, unforgettable trip. I’m already excited to start planning my next adventure with them!

Returned a few weeks,ago from our amazing trip to Australia. Everything from start to finish went perfectly. All the trips ,guides etc were superb. Many thanks to Audley travel and especially Joe Middleton for organising our trip well never forget

This is my second trip with Audley- first to Sri Lanka and have just returned from Borneo. Both have been fantastic trips! They’re not the cheapest company, but you get an incredible service, and so much support, particularly if there’s an issue whilst on the ground. Charlotte (Callin) in particular was our Borneo specialist. She was incredibly fast in her response via emails and kept us updated with any changes, and let us know when she was away in case we needed to contact her. We had an issue during our stay in one of the hotels, and she answered within an hour, and managed to sort a resolution out in the same day. Absolutely amazing, and turned our day around. Without a doubt would recommend booking with Charlotte!

Lily Cohen at Audley arranged our recent visit to Scotland and the UK. All of our drivers / tour guides were punctual, very knowledgeable, attentive, flexible, accommodating and friendly. We had no issues on any of our pre-paid scheduled tours. Travel arrangements (trains & planes) were good and uneventful. Hotel arrangements were also really good as each hotel in each city visited was centrally located and within walking distances to many sites of interest. The hotel accommodations were above expectations. Lily Cohen, our travel specialist did a great job in getting us to where we wanted to go and arranging interesting things for us to do when we got there, making good use of time available.

We have just returned from a road trip from New Orleans to Nashville and everything went smoothly. Stacey was our advisor and she did a wonderful job and managed to include everything that we wanted to do and was readily available to answer any queries that we had.

We are first time users of a travel agency service. Audley Travel was amazing!!! Their agents were attentive and responsive from the very beginning. They listened to what we were looking for in a travel experience and tailored a trip that fir us perfectly!

We recently completed a two-week trip to Chile. We loved working with our Audley consultant, Tamatha, to plan the trip for our group of four. She was very patient as we worked through multiple iterations of a proposed itinerary until we landed on exactly what we wanted. The in-country guides and the accommodations were first-rate. We will definitely use Audley Travel again.

Just returned from an amazing trip arranged by Audley Travel. Our representative was Alex who specialises in South Africa and he was outstanding. Nothing was too much trouble for him, he answered our many questions quickly and efficiently. We started our trip in South Africa before travelling to Zimbabwe. Everything from the accommodation, Safari and various excursions were superb, things ran so smoothly for us from start to finish. Four ladies (all of a certain age!) Travelling together so it was reassuring to have someone with such expertise and knowledge helping us. Audley Travel and especially Alex, we can't thank you enough for helping us make amazing memories. Will definitely be using your services again in the future.

Thanks to Audley & Tamatha for our AWESOME trip to Japan. The hotels were beautiful, our guides were fantastic, and our scheduled cultural events were wonderful.

Recently returned from an amazing 2 week trip to Japan. What a wonderful place a holiday of a lifetime beautifully organised by Audley travel and our specialist Manon Mellen. We saw the temples of Kyoto and the vista of Mount Fuji, experienced the beautiful blossom and appreciated the warm welcome and respect from the Japanese people. I would definitely recommend this trip.