Audley Travel Reviews

We wanted to design a trip that showed us New Zealand's natural wonders AND it's Lord of the Rings locations. Michaela helped us custom design a trip to both islands that toured us through cities, rivers, fjords, gorges, rafting trips, mountains and of course Hobbiton. A trip of a lifetime!

Audley, specifically Michaela, made our New Zealand trip a customized experience built for just us. They were very thoughtful and took our preferences into account for all aspects of the trip. A one of a kind experience. Thanks.

A year in the planning to celebrate our Golden wedding anniversary, it was a fabulous 3 week trip taking in Singapore and Malaysia. Mat Hall the Southeast Asia senior specialist at Audley together with Kay Cross at Kuoni in Norwich worked closely together preparing a dream package of locations and events. We were guided in our recommended choice of activities and locations but always felt that we were listened to about what we were interested in doing so it was a bespoke package just for us, not a group standard off the shelf holiday. Attention to detail was very evident all the way through, with both advisors offering practical guidance based on experience. We wanted a blend of organised activities as well as time to do our own thing based on the different locations on our trip, which worked brilliantly. We stayed a maximum of 4 nights and a minimum of 2 nights at 6 different 5 star hotels, travelling through the west coast of Malaysia starting in Singapore. Mat at Audley arranged all of the flights, the rail travel journey (that we requested) and executive cars moving between destinations, all with English speaking drivers and personal guides. We would not have had the experiences we did had we tried to arrange this holiday ourselves, the in depth knowledge from Audley and Kuoni was invaluable. This trip was to celebrate our 50th wedding anniversary and all 6 hotels made a special effort with flowers, cake and cards to celebrate with us, we even had a bottle of champagne on ice waiting for us at the Datai in Langkowi. These "treats" were because Audley had forewarned each hotel that we were celebrating a special occasion. The filofax book we received before travelling containing our travel itinerary was incredibly detailed. All our travel, hotel information and organised activities as well as local contacts is all in that folder. Even useful travel information from getting local currency to tipping and things to consider doing when we had no scheduled activity arranged. Having returned home with hundreds of photos, together with this lovely filofax, it will help remember the locations and experiences for years to come. It's also a great starting point for our next special trip, thank you Mat and Kay, you were both brilliant and we would highly recommend you both for anyone planning a special trip

Scott provided a fully managed service from the first planning meeting to our post trip debrief and everything in between. It was truly a holiday of a lifetime - the Amazon followed by Galapagos, busy everyday with a new adventure. We discovered magical places, people and many different creatures up close and personal! Scott listened to our brief, gave insight and the logistical planning of the holiday was faultless. Thanks Scott, we will certainly be using Audley again.

Our last trip was to Portugal for the Christmas lights...but we have had four trips total with Audley. On the first trip to Tokyo (my daughter's request). I knew there would be no way I could plan the trip. My daughter wanted to see Studio Ghibli and as we stood in line the person next to me (A Dean at the USC med school with a grandchild) said, "How did you get tickets for this? I had to call in a lot of favors!" I replied, "I just told my Audley Specialist we wanted to do it." ... Fast forward to another trip in Lisbon when we received a text at 1AM from American Airlines that our flight that morning had been canceled, would we "approve their substitutions?" No list of flights provided, no web access to the flight list, no agent on a phone. I called the Audley travel partner (in London) and explained what happened. 90 minutes later we were rebooked, with our business seats in tact, and home an hour earlier than the original arrival.

I contacted Robyn Hutchons said I wanted to put a package together for my husbands 70th. So Robyn went away put it together. Sent it over a few tweaks here and there and it was all sorted. It was tailored round what I knew Alan wanted. So off we went we were delayed at the airport going out. British Airways had technical problems. Contacted one of Robyns team and they sorted our connecting flights. From then on there were no problems. The accommodation, the meet and greet,the safari lodges were perfect. We had the most amazing holiday of a life time and my Husband had the best 70th birthday ever. When we go back we will definitely go to Audley travel. We were spoilt and felt like royalty. I cannot thank Audley Travel enough and Robyns team. Thank-you Bridget and Alan

I felt supported throughout the booking, travelling both out and inbound flights! Daniel was always on hand, polite and friendly! I would certainly use Audley and in particular Daniel again! Thanks for a terrific, tailored trip to New Zealand 😁

Great job Jillian! Wonderful experience to Australia and New Zealand! Everything was extremely well planned and accommodations very nice. Certainly memories that will last a lifetime. Our friends will be calling!

Eric did an amazing job in planning our trip to Spain. He planned a trip that my family will never forget. Everything was detailed planned to perfection, and everything went a scheduled. Not only did we enjoyed the highlights of Spain, we also did fun stuff with the family. The paella cooking class was one of the highlights that my family enjoyed doing together. Renting a car and we got to enjoyed and meet some of our family in Zurgena, Spain. WELL DONE.

I was doing a project it was do Monday of April 28th and I search so much stuff up from different websites and it all came with stuff I did not search up but this gave me what I searched up for I love this website your doing great.

Travel arrangements were all taken care of and everything went according to schedule. The team was well prepared to make last minute changes which we needed to do. The guides/drivers were on time, pleasant, informative, and extremely accommodating; they made arrangements off the schedule and with people they know locally specifically because of our interests. The highlights of the trip were incredible.

Excellent trip planned for my Morocco vacation last year - Audley customized my trip based on what I'm looking for and made me want to go back to the country to explore more in the future.

FAO Alice Plucknett , Alice, Thank you for creating our dream holiday for Jills 60th birthday, we enjoyed every minute. The hotels you chose were superb and the locations amazing. ST representatives were really helpful on our arrival at the airport and kept us informed of all travel arrangements. The tour guides were real experts, enthusiastic and very knowledgeable, which brought real meaning to the geography and flora and fauna. Special mentions to Umberto at Tortuguero and David at Arenal. We were very touched when all hotels wished Jill a happy birthday. We loved the floating restaurant experience at Mawamba Lodge - magical- also the balloons in our room at Lagarta Lodge were a lovely touch. Amongst the most memorable parts of the holiday were: baby sloths, baby porcupines, crocodiles at Tortuguero, howler monkeys at Lagarta, sunsets at Belmar and Logata and not forgetting, the wonderful staff at all the hotels. This trip wasn't just a holiday it was a transforming experience and adventure. Initially, I was terrified at the thought of going over the sky bridges but I saw so glad that I did because it certainly helped me overcome my fear of heights. Although, the Zip Lines at Treetops were a step too far !! The flight back from Nosara was amazing and the perfect way to end our adventure. The spectacular views from the plane will stay in our memories for a long time. Thank you again for everything. Kind regards Mike and Jill

Just come back from an amazing SE Asia tour and can’t thank Heidi Lockwood enough for putting together a first class itinerary for us which met our every need. Heidi’s thorough knowledge of SE Asia ensured that the aspects of history and culture we were particularly interested in, were covered. Heidi knew exactly which hotels we would enjoy staying in and they were indeed excellent choices. All international and domestic travel arrangements were efficiently made and everything went smoothly. Any concerns and issues were handled sensitively and efficiently - Audley Travel certainly ensure that customer satisfaction is of the utmost importance so we had a first class service whilst in Vietnam, Cambodia and Laos. Very much appreciated the complimentary gifts too throughout our travels - nice touch

Tamatha set our family up with the trip of a lifetime to Japan! Her ability to plan, visualize, and compile so many things for us to do really helped us make the most of our two weeks in Japan. We got to do just about everything that we wanted to as a family, and she even went above and beyond in helping us find a photographer for my proposal. I never felt like we were going on "Tamatha's Ideal Trip of Japan", it truly always felt like our ideal trip where we got to do everything we wanted to, and from day one Tamatha listened to our ideas - and guided us towards things we may not have ever thought of. We enjoyed all of the tours - and just as important - all of the tour guides that we were set up with. The people truly made the trip! I would recommend Tamatha to ANYONE that is trying to plan a trip to Japan. The whole planning experience was stress free and when I go back to Japan I will absolutely use Tamatha again. Her level of thoughtfulness and consideration when putting together this trip was unmatched!

I've been using Audley Travel since 2016, and I can confidently say they’ll be my go-to travel agency for life. I keep coming back because of their outstanding customer service, thoughtfully curated international experiences, and genuine attention to the needs of everyone in my travel group. I've traveled to Japan twice now, and both times I had the absolute pleasure of working with Tesia Batts as my specialist. She’s a fantastic listener, incredibly knowledgeable about the entire country, and has recommended some of the most unforgettable experiences I’ve ever had abroad. I can’t say enough great things about Tesia and the entire Audley team—highly, highly recommend!

From the initial phone call enquiry, Leonardo has been extremely efficient and helpful. He absolutely took on board our requirements, wants and dislikes and came up with a package that fitted the bill for us and that we didn’t feel needed altering. We hope it all comes together when we take our exciting holiday to Canada to meet up with our daughter. Thank you very much.

My friend and I booked a trip to Nepal and Bhutan to celebrate 50 years friendship, she is based in Iceland and me in the UK. Carol Lawrence from first conversation to end of trip was amazing. She listened to what we wanted to do and co-ordinated everything beautifully. I was so impressed with everything Audley arranged, from all the communication - to a brilliant book with all our details and itinerary in it - to the guides (who were AMAZING) and the hotels arranged. It was such a smooth trip with everything working so well. We had an amazing adventure and memories to keep for many years of a wonderful time. Thank you Carol and Audley for making this one of the best trips I have every had

Tom planned the trip of a lifetime for my family. All of us fell in love with Africa, and having two 14-year-old boys be enthusiastic for the entirety of a trip is no small feat. Old Drift was fantastic, and I don’t know how we qualified for the upgrade at Timbavati, but it was unbelievable. Reality outpaced my high expectations by miles. I can’t possibly describe the house, the grounds, the food, etc. Amazing. Thank you so much!! We will definitely be going back to Africa 😊.

My wife and I have been to over 80 countries and all 7 continents, and we usually do all the research and book our itineraries ourselves, but when we decided to go to Borneo to see orangutans and rainforest wildlife, we were clueless as to where to start and where to go. We decided to do what we rarely do - and use a travel agency. We researched agencies with Malaysia Borneo trips, and decided on Audley. This was the first time we used Audley, and are so glad that we did. They had their Malaysia specialist Alix Macaluso contact us, and she was incredibly knowledgeable and helpful. Being in California and Audley being in Boston, we arranged a videoconference, so got to meet Alix via Zoom. She spent a lot of time answering our questions (and we had many), and providing some really helpful info on our options and some other travelers' feedback on their Borneo trips. Alix then sent us a detailed proposed itinerary, and after a 2nd call with Alix, we settled on what we would like to do. We can't say enough great things about Alix and her dedication to helping us create an awesome trip. Audley's teams in Borneo were super friendly and we saw amazing wildlife. The entire trip went so smoothly and it far exceeded our expectations thanks to Alix and Audley. We would definitely use Audley again, and have already recommended them to some of our intrepid traveler friends. Thank you Alix and Audley for an amazing Borneo experience!