Mark at the Newcastle student hub was…
Mark at the Newcastle student hub was so kind and helpful with my enquiries.
3 days ago
Tina provided excellent support during my most difficult period through interactions on Student Support Chat Box. Before and after assisting, she reassured me positively, it gave me great comfort and... See more
A week ago
Wendy was an amazing support, I find it difficult to believe in myself and my own abilities, Wendy helped me to see that I could reach my goals. Thank you Wendy for all your support
A week ago
I had an amazing experience with Arden University thanks to Zainab from Student Support, Stratford Campus. She was kind, polit, soft-spoken, and truly supportive. She was able to resolve my issue in 2... See more
Mark at the Newcastle student hub was so kind and helpful with my enquiries.
Tina from admissions is doing an excellent at replying to my emails and questions promptly! No more waiting like before just to have one question to be answered!
I am writing to extend my heartfelt gratitude for the support and advice Tina and others have offered me recently. However, Tina's insights have been invaluable, and I truly appreciate the time and effort invested in guiding me through these matters. Her kindness is second to none. I can confirm that the student support team is awesome. I am deeply grateful for your support and kindness.
Had a coaching session with Wendy Lo. She was brilliant, asked all the necessary questions relating to my studies and what I expect from the coaching session moving forward. I am happy to say I will definitely book more sessions with Wendy. Thank you 😊
It was awesome
This university has been great for me, as a mature student needing help juggling childcare, my neurodivergence and my child’s neurodivergence, going back to university would have been impossible without the support of the staff from Arden University Leeds. Special thanks to the student support team and Freddy for the help.
This school was reccomendet by too many friends I had induction already and I very like that university.
I do not recommend this university, this is a nightmare, they do not inform you about anything, nor do you receive an email about what is next, in general they do not care about the students, the teachers are toxic and do not explain properly or evaluate you properly, some of them do not even teach lectures, they evaluate you if you are nice to them, this is one of the worst universities I have ever seen, you will always have problems if you study in them, do not waste your time and money
I can honestly say Adil Mahmood was one of the most supportive lecturers I’ve had. He created a safe and encouraging environment where I felt comfortable asking for help. He was patient, understanding, and always willing to give his time. His dedication and genuine care didn’t go unnoticed, and I’m very thankful for everything he did for us. Birmingham Branch
I am beyond frustrated with the administration at Arden University (Stratford). We are supposed to start classes next week today is Thursday there is still no timetable available. I have tried calling for 20 minutes every single day for the past three days—no one answers. I have sent multiple emails—no one replies. It is incredibly disappointing and unprofessional. As a student with a family, children, and work commitments, I cannot just 'wait and see.' We need to plan our lives in advance. The lack of support and the complete silence from the staff is unacceptable. If you value your time and need an organized institution, look elsewhere. Extremely disappointed
I recently contacted the Student Support team regarding my timetable and medical situation. Although our communication was via email, the response was clear, professional and understanding. Lily took the time to explain the process and next steps, and I felt supported during what can be a stressful time at the start of university. I appreciate the helpful and respectful communication. Thank you for the support.
Today I interacted with Summayyah. She is brilliant, very skilled, friendly and efficient. Problem solved in 5 minutes and all the questions were answered in a professional manner.
Jake provided fast and prompt response for my student worries on the finance . Kind regards
Freddie answer all my questions and thoughts this really help me to understand what to do next thank you
I found Nabila from the student support very helpful. I have an issue with evision portal, and she reassured she will help me to resolve this problem.
Teesha was very helpful with me not being able to attend my induction
Teesha from Student support(Leeds Campus ) has helped me with positive vibe and with appropriate support and guidance
They withdrew me from course because I field my assessment and they talk me to apply for different university I try many different universities and they won’t accept me because of my credit score I’m trying to appeal again
Studying with Arden University as a distance learning student was a positive and rewarding experience for me as a working mother of three. The flexible online learning platform allowed me to balance my career, family, and studies effectively, while the well-structured modules and supportive supervisor made learning manageable and relevant to my work. Although the journey was challenging at times, Arden’s approach to distance learning enabled me to pursue and complete my studies without putting my professional or family commitments on hold, and I am truly grateful for the experience.
I had a situation that required a lot of explaining, Suganya had the patience to listen and capacity to quickly resolve the issue I was having. Thank you very much.
Based on analysis of 13 reviews rated 1-2 stars for Arden University
“Withholding refund Payment-Fraud I am extremely disappointed with my experience with the Finance and Refunds Departm...”
“Withholding refund Payment-Fraud I am extremely disappointed with my experience with the Finance and Refunds Departm...”
“Withholding refund Payment-Fraud I am extremely disappointed with my experience with the Finance and Refunds Departm...”
“Despite my constant follow-ups, they blocked my account for non-payment - a debt created entirely by their own neglig...”
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Arden University is a higher education institution based in the UK, specializing in blended and online distance learning courses. The university offers a diverse range of programs, including undergraduate degrees, master's degrees, and top-up degrees across various subjects such as Psychology, Business and Management, Engineering, and Graphic Design. Arden University aims to provide flexible learning options that cater to students worldwide, allowing them to pursue their education without the constraints of traditional in-person attendance. The company's target market includes individuals seeking accredited qualifications while balancing other commitments, such as work or family. With study centers located in London, Birmingham, and Manchester, Arden University also provides blended learning opportunities that combine online education with face-to-face instruction. By leveraging innovative teaching methods, Arden University strives to enhance student satisfaction and accessibility in higher education.
Arden University receives a mix of praise and criticism from its students. Many reviewers highlight the exceptional support provided by staff members, such as Tina, Laura, and Zainab, who are noted for their helpfulness and dedication during challenging times. Students appreciate the prompt responses and the caring attitude of the support team, which significantly enhances their academic experience. However, there are notable complaints regarding the Finance and Refunds Department, with some students expressing frustration over issues like withheld refunds and poor communication. Additionally, a few reviewers mention difficulties in reaching staff via phone or email, indicating a gap in accessibility. Overall, while the university excels in student support, concerns about financial processes and communication persist.
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