Organisation & service was first classβ¦
Organisation & service was first class on both ships (Vega & Polaris).
4.5
Great
999 reviews
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Review summary
APT River Cruises & Tours receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about expensive and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Excellent Service
I cannot fault the service I received from Rachel Mack. She went that extra mile to ensure that she was able to offer me exactly what I wanted from my river cruise choice. I had many questions and requirements which she dealt with in a friendly, helpful manner whilst remaining professional at all times. It was a pleasure to deal with her, she is a credit to APT.
Very high quality fabulous cruise.
Very high quality fabulous cruise.
Fabulous boat, wonderfull holiday.
Fabulous boat, immaculately maintained, excellent ports of call, enthusiastic and informative Tour Director, plenty of food and drink, ( though served by less than enthusiastic staff, no eye contact, little rapport ). Overall, an exceptionally good trip. We would strongly recommend APT to anyone considering a small motor yacht cruise.,
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Website
aptouring.com
All reviews
999 total β’ Write a review
Showing 1 - 10 of 995 reviews
MA
Excellent value for money
Excellent itinery, our guide Roneil was brilliant and very informative and funny. Hotels were good, arrangements were clear, coach driver Randy was a very smooth driver. Five stars all round.
Date of experience: July 14, 2025
W
WARREN
US
excellent in everything under their control
would have given 5 stars if we had not had to swap ships due to low water, this was not your fault and you could not of handled it better , other than that everything on both ships was excellent , would have no hesitation in recommending you to others and would definitely travel with you again
Date of experience: July 14, 2025
C
Customer
US
The boat was lovely
The boat was lovely, the air-conditioning was great in the cabins, not so great elsewhere due to the extreme heat. Food was excellent, except that we arrived after 9pm on the first day due to the boat not being where it should have been due to lack of water in the danube. The restaurant shut at 9pm, so the group who arrived late were given a couple of dry sandwiches and some fruit in our cabins. This was not enough after a full day of travelling. We were given a free drink too, but there should have been more of a meal available. Trips were great, with good guides given lots of information.
Date of experience: July 13, 2025
MF
Great itinery
Great boats, crew n meals. Thanks to Bernadette for all her help on board and also our Holiday Village travel Agent, Jackie Davis for all her hard work. Just a couple problems re low rivers, but the amazing army type exercise performed by ALL the crew just amazing to see.
Date of experience: July 11, 2025
c
customer
US
Full marks to Travel marvel as a tour operator.
Excellent experience with APT Travelmarvel. Spencer Scott our tour director Through the Rockies was excellent. He organised our group of 38 extremely well. He was efficient, knowledgeable, and patient. We learned a lot from him and enjoyed his anecdotes and playlist. The coach driver, Sandeep, was also excellent and one could sense a very good rapport between him and Spencer I would definitely suggest an additional hour, at least, longer at the first stop on Vancouver Island- the town with the fascinating murals, interesting shops and museum Half an hour is much too little especially as we did not need that extra time at the hotel in Victoria which it seemed we were rushing to get to by 4pm? The Rocky Mountaineer although a wonderful train - comfortable, fabulous food and great service was a disappointment in terms of scenery. We saw more trees close up than mountains and therefore the extra we paid for the Gold Class glass ceiling was not value for money. Also Kamloops where we stayed overnight was very disappointing. Butchard Gardens and our final dinner there was a highlight. On the Zaandam, Holland America Line Alaska cruise Jeffrey the Travelmarvel representative was friendly, fun and very helpful.
Date of experience: July 10, 2025
M
Margaret
US
Nice cruise but not for night owls
Nice cruise but not for night owls. Bar closed 11pm. Bar on deck was closed throughout, except for last night, opened for a couple of hours. No drink service on deck. Had to go to bar downstairs. Staff were very helpful, and friendly. Cabin clean and well appointed.
Date of experience: July 10, 2025
G
A wonderful experience but a disappointing end....
This was an amazing experience for us as first time River Cruisers and we certainly were not disappointed. Everything was 5 star until the last evening when we were presented with a bill of just over 500 euros which was 200 euros over what we knew we had spent on extras. There were 9 items in total which were not incurred by us, one being a trip to Salzburg, an extra trip to the concert in Vienna, laundry, drinks etc. It was a this moment things went more than a little sour as the Tour Manager was adamant that we had been on the Salzburg trip. On checking his paperwork he realised we had not been on the trip, and also that they had charged us twice for the Vienna concert. We had never used the laundry service, and there were drinks we had never ordered. It was fortunate that we had kept all our bar receipts. What was so galling was that even after they realised that the mistakes were all down them, they never once offered us an apology. As a result of this altercation, I missed the evening cruise viewing the lights of Budapest, and sadly it left a very bitter taste in my mouth as a result of their attitude. It would be wrong for us not to give our trip 5 stars as everything else was way beyond our expectations, but they do need to improve their customer service approach in situations like we experienced. All staff members deserve praise but we must mention Rohan who served at our table for most of trip. A truly exceptional young man, amazingly attentive, so thank you Rohan!
Date of experience: July 9, 2025
A
Alison
US
The tour was well run and was a very enjoyable experience..
This was our first escorted bus tour. The trip was well planned out with regular breaks along the way to allow for photo opportunities. Our Tour director was good fun as well as very informative and professional. He kept everything running smoothly. The bus was clean and comfortable. The driver was also very professional and we felt very safe on our journey.
Date of experience: July 9, 2025
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