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Review summary
Appliances Online Australia is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I ordered an item from this organization which mentioned July 10 as delivery - I've just spoken to these people and they have told me they don't have even the item in stock in Victoria so are advertising appliances they don't have and I now don't know when this item will be available or delivered in Victoria - they offered me the same item to be POSTED though I requested my old item of exactly the same product be collected for recycle so how is an Aust Post delivery going to achieve that - now I wait and watch for a "couple" of weeks until the item is in stock in Victoria. Very misleading and poor customer service should have gone retail.
We have now got several large household white-goods from Appliances Online. Have purchased via the website & on the phone when using their price matching offer. Really excellent to deal with.
The delivery service is first rate keeping you up-to-date with the delivery status and arrival date/time. Plus taking away the old one is just great.
In one case I had to make a warranty claim - again it was no hassle, excellent to deal with and they sorted the problem out for me.
Highly recommended to deal with. We will do so again.
High quality products, high price-quality ratio, satisfactory service, high quality after-sales support. This is my first time to contact this online shopping company, and I will be its forever customer.
I ordered my new washing machine in a Sunday night and it was delivered and installed on Monday morning by a very friendly and professional father son team. I will most definitely use appliances online in future.
Always great prices, very good appliances whether large or small, prompt delivery and excellent communication as to delivery time. Living in a semi rural area, Appliances On Line is just brilliant !
Misleading Same-Day Delivery Promise – Very Disappointing Experience
I purchased a fridge from Appliances Online because they promised same-day delivery – a crucial point for me, as I was without a fridge and had already cancelled an order with another retailer due to their delivery issues.
I made sure to clearly communicate all access details and delivery restrictions upfront during the purchase process to avoid any issues. I was told the delivery would take place between 6:30 PM and 8:30 PM.
At 8:30 PM, I received a call from the delivery driver stating that he would arrive between 9:30 PM and 10 PM. From the start, he was already resistant, saying he couldn’t park on the street and would need to arrange a van delivery due to clearance issues – issues I had already communicated clearly during purchase.
Then, just before 10 PM, I received another call saying the delivery wouldn't happen because the driver had an accident and was injured. Given the driver’s reluctance and attitude earlier, this sudden "accident" felt suspicious and very convenient.
In the end, I paid more for a fridge here, cancelled another order, and trusted Appliances Online based on their promise – and still ended up with no fridge and wasted time. Extremely disappointed with the false advertising around same-day delivery and the lack of responsibility.
The whole process from purchasing to having the product set up in your home is so convenient.
Speaking of convenient - this in itself is worth more than most people realise.
We bought a Bosch washer/dryer combo machine. The entire process from ordering to delivery was great! Great value for money compared to other retailers, but what stood out for us was the delivery. We were kept informed right through so no one had to stay home, as they were precise with their delivery time. I highly recommend Appliances Online to anyone making a whitegoods purchase.
Have used Appliances Online now several times. Excellent service, always price match and friendly next day delivery and they'll even take your old appliance and the packaging. 10/10
We recently purchased, a fisher and paykel washer and dryer. Throughout purchase delivery installation everything was fantastic. Your company helped from start to finish. This made the experience so much easier
I do recommend appliances online to my family and friends
I recently purchased a fridge from Appliances Online, and I couldn’t be happier with the experience. The delivery team was absolutely fantastic—they were professional, friendly, and took great care in handling my new fridge. They efficiently removed my old fridge and made sure the new one was set up with care. Their kindness and attention to detail didn’t go unnoticed. Huge thanks to the team for making the whole process seamless! Highly recommend!
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