Anchor Law Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
We had a truly wonderful experience with Andrea and the team at Anchor Conveyancing. From start to finish, their professionalism, attention to detail, and warm communication made the entire settlement process seamless and stress-free. Andrea was always responsive, knowledgeable and genuinely caring—going above and beyond to ensure everything ran smoothly. Highly recommended to anyone seeking exceptional conveyancing services.
Started with anchor in 2017..My account and wages were garnished multiple times..I was down to the last few months of one account and for whatever reason just stopped making payment..the account was taking off..I could never get same answer or close yo by the employees..Finally they said they can do nothing for me after over 4 years of BS..I took a chance with them and got burned..I have a an attorney that no longer practices law with them I can’t get no answers cuz it shows he still represents me though he’s no longer practicing..thank you for the worse 4 years of my life!!!
I have been with anchor since 2017. I recently finished my program 2 years after they had initially said my accounts would be settled. Once my final account was settled, I had about $3800 left over in my account. I was always told this money would be given back. However, I come to find out anchor had taken this money as a ‘service fee’ for the exact amount, to the penny, of my leftover funds. I have called and emailed the only response is “it’s service fee”. I spoke with supervisor Mark who was rude and unhelpful. Let’s not forget that any money saved by their services which was admittedly a lot, I have to pay thousands in taxes for. Also don’t forget that my credit score was decimated for years. From my standpoint this is criminal. Buyer beware!!!! All I want is my left over money!!
I was enrolled in their program initially for 48 months. Tack on another 18 months to that and the fact my last draft was supposed to be February 15 yet my checking account was drafted again 2 weeks later. I had to pull my last credit card from the program because I worked with the creditor directly and negotiated a better settlement offer than Anchor Law Firm. Their representatives are liars. I just spoke with James who indicated that unfortunately an extra draft was necessary to make the final payment when in fact it was confirmed when I agreed to the settlement offer my last draft would be February 15 and I would receive a refund of approximately $200 from my savings program account. In looking at my savings account program account it reflects I'm getting a $22 refund. This settlement program is a rip off. Please never do business with Anchor Law Firm. Besides every representative having a different line every time I called, I was also sued for a credit card that was registered in the program. I sent every piece of paper I received from the court but nothing was ever done and my paycheck was garnished weekly for 13 weeks. Anchor Law Firm says they're sorry and here's a 17% refund because the card was removed from the program. Not that Anchor Law Firm ever cared but during the 5-1/2 years, my credit rating was terrible (and still is) and I lost my home. I wish I recorded how many hours of my life were spent calling Anchor Law Firm because they won't call you back. If you write to them they will send you an email directing you to call them. Once they gave me the contact information for my Anchor Law Firm assigned attorney. When I called I was instructed by voicemail to leave a message or text my message. Never spoke with the attorney directly and he mentioned nothing had reached him regarding my account and he referred me back to the customer service telephone number.
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I am beyond frustrated not getting anyone to call me back. We had two accounts that were settled one in November 2018. It never went into our account that it was settled. I had a court date and had been calling every week for at least a month and a half if you check your records I was never Assigned an attorney. My father passed away and I had a court date the same day as his week and could not get anyone to answer me but an attorney that it helped me before with you but was not assigned to my case. If you have any questions you could call Robin Lasky because he also said he would put in a request to have somebody call me back which I never got and we have never missed a payment in over two years.It broke my heart and made some thing that was really tragic even worse I would never recommend you to anybody.
Terrible wait times over 30 minutes. With no answers. I have to call all the time to follow up. Return calls never happen. I removed an account on Jan 24th and I need contract signed or non repsemation document sent to AMEX. Down to the last day it’s due tomorrow 2/7. I have accelerated payments and I want to close the last account so I can finalize paying this firm.
The client services associate that helped me was very knowledgeable, patient, accommodating, humorous, & friendly. An asset to your law firm.
WAGE GARNISHMENT!! I finished paying Anchor in November after 3 years and $54,000. A law suit that began in August was never settled and Anchor never told me. Now my employer is about to start garnishing my wages to pay off $24,000. When I contacted Anchor, I was told I only had $5,000 left in my account. This is now somehow my problem. If they have to pay out of their own funds because they didn't do their jobs, then so be it. Or I will have to hire another attorney.
Anchor Law Firm is exceptional. I've been in program just over two years and they have helped me every step of the way. I have had positive professional feedback, advice and guidance from the team at Anchor. I have settled on multiple credit card accounts and received all my settlement letters and paperwork. This firm is great. I highly recommend that you consider using this firm if you want to consolidate your credit card debt. Extremely diverse in all aspects of the steps needed to get you a great end result with the credit card companies. They are doing an awesome job with my account so far! 5 Stars
I was told an e mail had been sent explaining my pay off amount. No e mail received as of now. I also do not know how you came up with the $ amount. Approximately $3,000.00 more than I expected. My scheduled payments to you through 2/22/2022 amounts to $14,487, and now you're saying I owe $20,893? Why the difference?
Very patient and helpful with all my questions
The customer representative is always cordial. I am just frustrated that whenever I call in it is always call back in 5-7 days. This process with US Bank is taking longer the usual to get hel with.
