Anchor Law Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
We had a truly wonderful experience with Andrea and the team at Anchor Conveyancing. From start to finish, their professionalism, attention to detail, and warm communication made the entire settlement process seamless and stress-free. Andrea was always responsive, knowledgeable and genuinely caring—going above and beyond to ensure everything ran smoothly. Highly recommended to anyone seeking exceptional conveyancing services.
Started with anchor in 2017..My account and wages were garnished multiple times..I was down to the last few months of one account and for whatever reason just stopped making payment..the account was taking off..I could never get same answer or close yo by the employees..Finally they said they can do nothing for me after over 4 years of BS..I took a chance with them and got burned..I have a an attorney that no longer practices law with them I can’t get no answers cuz it shows he still represents me though he’s no longer practicing..thank you for the worse 4 years of my life!!!
I have been with anchor since 2017. I recently finished my program 2 years after they had initially said my accounts would be settled. Once my final account was settled, I had about $3800 left over in my account. I was always told this money would be given back. However, I come to find out anchor had taken this money as a ‘service fee’ for the exact amount, to the penny, of my leftover funds. I have called and emailed the only response is “it’s service fee”. I spoke with supervisor Mark who was rude and unhelpful. Let’s not forget that any money saved by their services which was admittedly a lot, I have to pay thousands in taxes for. Also don’t forget that my credit score was decimated for years. From my standpoint this is criminal. Buyer beware!!!! All I want is my left over money!!
I was enrolled in their program initially for 48 months. Tack on another 18 months to that and the fact my last draft was supposed to be February 15 yet my checking account was drafted again 2 weeks later. I had to pull my last credit card from the program because I worked with the creditor directly and negotiated a better settlement offer than Anchor Law Firm. Their representatives are liars. I just spoke with James who indicated that unfortunately an extra draft was necessary to make the final payment when in fact it was confirmed when I agreed to the settlement offer my last draft would be February 15 and I would receive a refund of approximately $200 from my savings program account. In looking at my savings account program account it reflects I'm getting a $22 refund. This settlement program is a rip off. Please never do business with Anchor Law Firm. Besides every representative having a different line every time I called, I was also sued for a credit card that was registered in the program. I sent every piece of paper I received from the court but nothing was ever done and my paycheck was garnished weekly for 13 weeks. Anchor Law Firm says they're sorry and here's a 17% refund because the card was removed from the program. Not that Anchor Law Firm ever cared but during the 5-1/2 years, my credit rating was terrible (and still is) and I lost my home. I wish I recorded how many hours of my life were spent calling Anchor Law Firm because they won't call you back. If you write to them they will send you an email directing you to call them. Once they gave me the contact information for my Anchor Law Firm assigned attorney. When I called I was instructed by voicemail to leave a message or text my message. Never spoke with the attorney directly and he mentioned nothing had reached him regarding my account and he referred me back to the customer service telephone number.
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anchorlawfirm.com294 total • Write a review
I wS able to get the information I needed in a friendly manner! The lady quickly answered my question and made me feel like a valued .
Date of experience: February 4, 2021
Everything went great my customer service rep was excellent her Name is Chelsea Kennedy she works from home in Buffalo, NY She was great very informative and helped me with my inquiries.
Date of experience: February 3, 2021
This call was very helpful. I was grateful for how detailed she was. Additionally, i feel like she went the additional mile to make sure i had all i needed.
Date of experience: February 1, 2021
I am waiting on a call back concerning pay off settlements.
Date of experience: January 29, 2021
US
After my call to Anchor on Monday, and in compliance with the representative's suggestion to call back on the 28th, I called back. The first call today was answered by Kimberly, and she dropped the call after 20 minutes, without clearly answering any of my questions. I then called Anchor again, and talked to Garren, who was pleasant and helpful, and answered my questions as best he could. He also promised to have a different department email me a new contract which should reflect the adjustments made after my first call this week. In pointing out Anchor's discrepancies in basic bookkeeping, I hope my suggestions were helpful to your future transactions and their accuracy.
Date of experience: January 28, 2021
Nothing but positive things to say about the rep i spoke to yesterday at Anchor. She was polite, respectful and so easy to work with to answer my questions and get me what i wanted. I also spoke to her supervisor to give her a great review!!! Her name was Kiana, not sure i'm spelling it right!!!!! Thank you
Date of experience: January 26, 2021
I have nothing positive to say about this program whatsoever. It has wasted my time and cost me more money and legal problems than I ever would have imagined. I was sold a bill of goods and advise anyone to search any other form or means possible to settle your debts. I am a very patient and understanding person but this experience has been truly unbelievable.
Date of experience: January 20, 2021
It has been a worthwhile experience working with anchor for the pass three years and always been there all the way every step of the way.very happy to work them.i will recommend it 100percent.thank you anchor team.
Date of experience: January 19, 2021
I called to find out about my progress and about a letter I received from a company I owe money to. The person I spoke to answered my questions and told me to call back next Monday.
Date of experience: January 14, 2021
WORST DECISION EVER! This settlement program is terrible. I have had my bank accounts levied, my wages garnished, and still no answers. Just poor CSR'S apologizing for my discouragement. I currently have an account that I have inquired about its status several times and the only answer I ever get is "we are working on reassigning that to someone". How long does it take to delegate work? It has been months. So, I imagine when my current garnishment is paid, I will be garnished again for this account that I continue to inquiry about. Do your homework please, and read the Better Business Bureaus complaints before committing to anything with Anchor Law Firm. I wish someone had told me to do that.
Date of experience: January 7, 2021
