Anchor Law Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
We had a truly wonderful experience with Andrea and the team at Anchor Conveyancing. From start to finish, their professionalism, attention to detail, and warm communication made the entire settlement process seamless and stress-free. Andrea was always responsive, knowledgeable and genuinely caring—going above and beyond to ensure everything ran smoothly. Highly recommended to anyone seeking exceptional conveyancing services.
Started with anchor in 2017..My account and wages were garnished multiple times..I was down to the last few months of one account and for whatever reason just stopped making payment..the account was taking off..I could never get same answer or close yo by the employees..Finally they said they can do nothing for me after over 4 years of BS..I took a chance with them and got burned..I have a an attorney that no longer practices law with them I can’t get no answers cuz it shows he still represents me though he’s no longer practicing..thank you for the worse 4 years of my life!!!
I have been with anchor since 2017. I recently finished my program 2 years after they had initially said my accounts would be settled. Once my final account was settled, I had about $3800 left over in my account. I was always told this money would be given back. However, I come to find out anchor had taken this money as a ‘service fee’ for the exact amount, to the penny, of my leftover funds. I have called and emailed the only response is “it’s service fee”. I spoke with supervisor Mark who was rude and unhelpful. Let’s not forget that any money saved by their services which was admittedly a lot, I have to pay thousands in taxes for. Also don’t forget that my credit score was decimated for years. From my standpoint this is criminal. Buyer beware!!!! All I want is my left over money!!
I was enrolled in their program initially for 48 months. Tack on another 18 months to that and the fact my last draft was supposed to be February 15 yet my checking account was drafted again 2 weeks later. I had to pull my last credit card from the program because I worked with the creditor directly and negotiated a better settlement offer than Anchor Law Firm. Their representatives are liars. I just spoke with James who indicated that unfortunately an extra draft was necessary to make the final payment when in fact it was confirmed when I agreed to the settlement offer my last draft would be February 15 and I would receive a refund of approximately $200 from my savings program account. In looking at my savings account program account it reflects I'm getting a $22 refund. This settlement program is a rip off. Please never do business with Anchor Law Firm. Besides every representative having a different line every time I called, I was also sued for a credit card that was registered in the program. I sent every piece of paper I received from the court but nothing was ever done and my paycheck was garnished weekly for 13 weeks. Anchor Law Firm says they're sorry and here's a 17% refund because the card was removed from the program. Not that Anchor Law Firm ever cared but during the 5-1/2 years, my credit rating was terrible (and still is) and I lost my home. I wish I recorded how many hours of my life were spent calling Anchor Law Firm because they won't call you back. If you write to them they will send you an email directing you to call them. Once they gave me the contact information for my Anchor Law Firm assigned attorney. When I called I was instructed by voicemail to leave a message or text my message. Never spoke with the attorney directly and he mentioned nothing had reached him regarding my account and he referred me back to the customer service telephone number.
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anchorlawfirm.com294 total • Write a review
I've been in their system for almost 3 years, I enrolled 5X credit cards and to date they have negotiated settlements on 3 of them of over 50% on each. Today, I spoke with Amarilla (may have spelled that wrong), she was polite, courteous and very understanding to the problem I face. (out of work for 11 months due to covid and being diagnosed with terminal cancer) She dealt with my questions efficiently and made the whole process easy.
Date of experience: March 5, 2021
The representative was very professional. He knew the answers to all my questions. He resolved all my concerns. I know he was very efficient because I received a call from the department of settlement after few minutes I hung up with him. He was polite and treated with professionalism.
Date of experience: March 4, 2021
If you are having financial difficulty I would really recommended working with Anchor Law Firm. They handled my case professionally and with care.
Date of experience: February 21, 2021
No matter how bad you think your financial situation is Anchor Law will help you out. I would recommend this company to help you.
Date of experience: February 19, 2021
So very kind and helpful!
Date of experience: February 13, 2021
These guys don’t treat you like a customer, they treat you like family! It really made working with them easy and we are super happy with how everything turned out!
Date of experience: February 10, 2021
I have two more account that have not been resolved and was not contacted in regards to my account with you Tyler was informative, but feel that my negotiator should have called me sooner than the last month on my 32 month contract.
Date of experience: February 9, 2021
Really very helpful. Anchor Law has been a great company to work with and they have taken the stress and strain off my shoulders. The team was willing to deal with any problems and friendly while doing so.
Date of experience: February 9, 2021
DO NOT USE! Their communication is awful! I have tried to call many times and they keep you on hold and you NEVER receive a specific answer.
Date of experience: February 5, 2021
