Anchor Law Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
We had a truly wonderful experience with Andrea and the team at Anchor Conveyancing. From start to finish, their professionalism, attention to detail, and warm communication made the entire settlement process seamless and stress-free. Andrea was always responsive, knowledgeable and genuinely caring—going above and beyond to ensure everything ran smoothly. Highly recommended to anyone seeking exceptional conveyancing services.
Started with anchor in 2017..My account and wages were garnished multiple times..I was down to the last few months of one account and for whatever reason just stopped making payment..the account was taking off..I could never get same answer or close yo by the employees..Finally they said they can do nothing for me after over 4 years of BS..I took a chance with them and got burned..I have a an attorney that no longer practices law with them I can’t get no answers cuz it shows he still represents me though he’s no longer practicing..thank you for the worse 4 years of my life!!!
I have been with anchor since 2017. I recently finished my program 2 years after they had initially said my accounts would be settled. Once my final account was settled, I had about $3800 left over in my account. I was always told this money would be given back. However, I come to find out anchor had taken this money as a ‘service fee’ for the exact amount, to the penny, of my leftover funds. I have called and emailed the only response is “it’s service fee”. I spoke with supervisor Mark who was rude and unhelpful. Let’s not forget that any money saved by their services which was admittedly a lot, I have to pay thousands in taxes for. Also don’t forget that my credit score was decimated for years. From my standpoint this is criminal. Buyer beware!!!! All I want is my left over money!!
I was enrolled in their program initially for 48 months. Tack on another 18 months to that and the fact my last draft was supposed to be February 15 yet my checking account was drafted again 2 weeks later. I had to pull my last credit card from the program because I worked with the creditor directly and negotiated a better settlement offer than Anchor Law Firm. Their representatives are liars. I just spoke with James who indicated that unfortunately an extra draft was necessary to make the final payment when in fact it was confirmed when I agreed to the settlement offer my last draft would be February 15 and I would receive a refund of approximately $200 from my savings program account. In looking at my savings account program account it reflects I'm getting a $22 refund. This settlement program is a rip off. Please never do business with Anchor Law Firm. Besides every representative having a different line every time I called, I was also sued for a credit card that was registered in the program. I sent every piece of paper I received from the court but nothing was ever done and my paycheck was garnished weekly for 13 weeks. Anchor Law Firm says they're sorry and here's a 17% refund because the card was removed from the program. Not that Anchor Law Firm ever cared but during the 5-1/2 years, my credit rating was terrible (and still is) and I lost my home. I wish I recorded how many hours of my life were spent calling Anchor Law Firm because they won't call you back. If you write to them they will send you an email directing you to call them. Once they gave me the contact information for my Anchor Law Firm assigned attorney. When I called I was instructed by voicemail to leave a message or text my message. Never spoke with the attorney directly and he mentioned nothing had reached him regarding my account and he referred me back to the customer service telephone number.
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I have had so much guilt, shame and anxiety around my credit card debt which accumulated while I was getting divorced, my spouse financially drained me. I had called another highly rated company for help and they shamed me and told me to file bankruptcy when I wasn't even behind on any payments yet, I was just drowning in stress trying to keep up with all of it. I called Anchor and they immediately helped me feel less shame. They explained how it would work, walked me through everything with kindness, and have continued to treat me with respect and kindness and have answered my questions every step of the way. I highly recommend these guys for debt consolidation.
11/18 Update: Immediately after I submitted this review I was contacted. I was told that my lawyer, Kevin Wang, required additional funds to take the case. I was assured that by agreeing to have additional funds added to the account each month over the next year that a settlement offer would be coming soon. I agreed and even had a voice recording taken authorizing the additional funds. (I arranged some overtime at work to pay for this.) Four days ago I received an email stating that my account had been assigned to an "in house litigation negotiator." The message asked for me to call for further information. The next day I called and spoke to Ashley who informed me (after putting me on hold for about 8 minutes) that I did not have a lawyer and would be required to attend any court proceedings alone. I was unsatisfied with this new development and asked to have somebody from the litigation department call me. I still await that call... 10/30 Beware of this company. I contracted with this company almost 10 months ago. Things seemed to be going well at first... Some negotiation on small accounts. I was served a subpoena about a month ago and still have not spoken to or otherwise corresponded with a lawyer. Several "litigation representatives" have given me various pieces of dubious advise. My calls and emails are not being returned. I fear that I will be in a worse financial situation than before I began the program.
I am pleased and satisfied with the progress of my settlement so far.
Anchor Law Firm removed all my stress and took over all my credit card problems. I just sit back and let them take care of everything. They have been fantastic.
They are terrible, take your money and don't do anything for you. I asked them for info showing what they had done and they couldn't produce one thing. This is after they took over $3700 during the same time i had $500 saved in the account with them. Use someone else that gets paid when you pay off debt.
