Anchor Law Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
We had a truly wonderful experience with Andrea and the team at Anchor Conveyancing. From start to finish, their professionalism, attention to detail, and warm communication made the entire settlement process seamless and stress-free. Andrea was always responsive, knowledgeable and genuinely caring—going above and beyond to ensure everything ran smoothly. Highly recommended to anyone seeking exceptional conveyancing services.
Started with anchor in 2017..My account and wages were garnished multiple times..I was down to the last few months of one account and for whatever reason just stopped making payment..the account was taking off..I could never get same answer or close yo by the employees..Finally they said they can do nothing for me after over 4 years of BS..I took a chance with them and got burned..I have a an attorney that no longer practices law with them I can’t get no answers cuz it shows he still represents me though he’s no longer practicing..thank you for the worse 4 years of my life!!!
I have been with anchor since 2017. I recently finished my program 2 years after they had initially said my accounts would be settled. Once my final account was settled, I had about $3800 left over in my account. I was always told this money would be given back. However, I come to find out anchor had taken this money as a ‘service fee’ for the exact amount, to the penny, of my leftover funds. I have called and emailed the only response is “it’s service fee”. I spoke with supervisor Mark who was rude and unhelpful. Let’s not forget that any money saved by their services which was admittedly a lot, I have to pay thousands in taxes for. Also don’t forget that my credit score was decimated for years. From my standpoint this is criminal. Buyer beware!!!! All I want is my left over money!!
I was enrolled in their program initially for 48 months. Tack on another 18 months to that and the fact my last draft was supposed to be February 15 yet my checking account was drafted again 2 weeks later. I had to pull my last credit card from the program because I worked with the creditor directly and negotiated a better settlement offer than Anchor Law Firm. Their representatives are liars. I just spoke with James who indicated that unfortunately an extra draft was necessary to make the final payment when in fact it was confirmed when I agreed to the settlement offer my last draft would be February 15 and I would receive a refund of approximately $200 from my savings program account. In looking at my savings account program account it reflects I'm getting a $22 refund. This settlement program is a rip off. Please never do business with Anchor Law Firm. Besides every representative having a different line every time I called, I was also sued for a credit card that was registered in the program. I sent every piece of paper I received from the court but nothing was ever done and my paycheck was garnished weekly for 13 weeks. Anchor Law Firm says they're sorry and here's a 17% refund because the card was removed from the program. Not that Anchor Law Firm ever cared but during the 5-1/2 years, my credit rating was terrible (and still is) and I lost my home. I wish I recorded how many hours of my life were spent calling Anchor Law Firm because they won't call you back. If you write to them they will send you an email directing you to call them. Once they gave me the contact information for my Anchor Law Firm assigned attorney. When I called I was instructed by voicemail to leave a message or text my message. Never spoke with the attorney directly and he mentioned nothing had reached him regarding my account and he referred me back to the customer service telephone number.
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Once again I have called to address the garnishment of wages while there is settlement and you are making agreed to payments. Sun-trust has received more than $13,000 the agreement as understood it was $15,000. However, the garnishment is based on court order for $23,000. Which one amount am I paying off? The letter I received thru Anchor did not state the number of $625 payments I was to make nor amount of balance I was paying off. Since that information was missing I would NOT sign the agreement letter from Sun-trust’s attorneys. I was promised the negotiator would get the letter revised in mid October 2019. I have made numerous calls in which customer service... where your agents tried to contact the negotiator and waiting on hold only to be told he would call me. And many calls were not been returned. I believe that 3 calls have been returned with promises to contact Sun Trust’s attorneys with follow up to insure that an answer would found.
Please call me back!!! 8603070023. I’d like to find out when you plan to negotiate with capital one so that I can get that bill paid off immediately I’d like my credit score to go up I want to buy another house. Sincerely, Mrs Violet Bordner
Always get an answer to any question explained in simple terms......
My wife and I have encountered some difficulty in the past getting answers to questions and finding clarity. The agent I spoke with today lifted all the fog and we are both immensely appreciative! He was both knowledgeable, friendly, and patient. I regret I do not recall his name, but he took the time to answer each of the many questions I had, and dispelled a lot of confusion and wariness my wife and I had been feeling at this point in our debt repayment program. Thank you again!
I paid off everything - $ 23,669.76 in just 1 1/2 years for a 4 years program. I am being sued by AMEX for the second time and nobody can fix it. American Express sent me many emails that "I'm missing payments". I thought would be a lot easier work with Anchor but it's been a nightmare . No one knows what's going on. Last Saturday I got 2 letters from Superior Court. My question is: can Anchor Law do something about it?
I still haven’t gotten any response after an account went to summons, then judgement, and still nothing from any attorney. Apparently it hasn’t even had one assigned to it is the same lip service I keep getting from customer service anyway. Thinking that maybe my account is irrelevant to them.
