Anchor Law Firm has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
We had a truly wonderful experience with Andrea and the team at Anchor Conveyancing. From start to finish, their professionalism, attention to detail, and warm communication made the entire settlement process seamless and stress-free. Andrea was always responsive, knowledgeable and genuinely caring—going above and beyond to ensure everything ran smoothly. Highly recommended to anyone seeking exceptional conveyancing services.
Started with anchor in 2017..My account and wages were garnished multiple times..I was down to the last few months of one account and for whatever reason just stopped making payment..the account was taking off..I could never get same answer or close yo by the employees..Finally they said they can do nothing for me after over 4 years of BS..I took a chance with them and got burned..I have a an attorney that no longer practices law with them I can’t get no answers cuz it shows he still represents me though he’s no longer practicing..thank you for the worse 4 years of my life!!!
I have been with anchor since 2017. I recently finished my program 2 years after they had initially said my accounts would be settled. Once my final account was settled, I had about $3800 left over in my account. I was always told this money would be given back. However, I come to find out anchor had taken this money as a ‘service fee’ for the exact amount, to the penny, of my leftover funds. I have called and emailed the only response is “it’s service fee”. I spoke with supervisor Mark who was rude and unhelpful. Let’s not forget that any money saved by their services which was admittedly a lot, I have to pay thousands in taxes for. Also don’t forget that my credit score was decimated for years. From my standpoint this is criminal. Buyer beware!!!! All I want is my left over money!!
I was enrolled in their program initially for 48 months. Tack on another 18 months to that and the fact my last draft was supposed to be February 15 yet my checking account was drafted again 2 weeks later. I had to pull my last credit card from the program because I worked with the creditor directly and negotiated a better settlement offer than Anchor Law Firm. Their representatives are liars. I just spoke with James who indicated that unfortunately an extra draft was necessary to make the final payment when in fact it was confirmed when I agreed to the settlement offer my last draft would be February 15 and I would receive a refund of approximately $200 from my savings program account. In looking at my savings account program account it reflects I'm getting a $22 refund. This settlement program is a rip off. Please never do business with Anchor Law Firm. Besides every representative having a different line every time I called, I was also sued for a credit card that was registered in the program. I sent every piece of paper I received from the court but nothing was ever done and my paycheck was garnished weekly for 13 weeks. Anchor Law Firm says they're sorry and here's a 17% refund because the card was removed from the program. Not that Anchor Law Firm ever cared but during the 5-1/2 years, my credit rating was terrible (and still is) and I lost my home. I wish I recorded how many hours of my life were spent calling Anchor Law Firm because they won't call you back. If you write to them they will send you an email directing you to call them. Once they gave me the contact information for my Anchor Law Firm assigned attorney. When I called I was instructed by voicemail to leave a message or text my message. Never spoke with the attorney directly and he mentioned nothing had reached him regarding my account and he referred me back to the customer service telephone number.
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anchorlawfirm.com294 total • Write a review
US
I started with Anchor Law Firms debt resolution program in April, 2018 due to several health issues that forced me to live off credit cards. The amount of debt enrolled was $50,009. My total cost for the service was $33,602 with estimated settlement amount of $21,003 going to creditors. I was told multiple times that I would pay the $33,602 and my obligation would be finished, that I would not have to pay anything more. My savings was supposed to be around $16,407. The contract was for 52 months, paying $646.10 per month. After the 52 months passed, and the amount $33,602 paid, I was told I needed to keep paying since the total debt had been resolved. The estimate After 52 months, 21% of enrolled debt had been settled and 33% of creditors resolved. The amount of the one debt that had been resolved was $14,192. I agreed to a settlement amount of $9320.00. On their customer portal, I can see general information for this debt. There is a line called “Adjusted Balance”. The amount in this line is $10,351.79. I called and asked about this but was not given an explanation where the adjusted balance came from. The total settlement amount to this creditor was $19,551.79 - I actually paid more than the amount enrolled. This was due to Anchor allowing this to go into litigation with the creditor. The amount of the debt wasn’t negotiated down and I got stuck with the plaintive’s attorney fees. I have not received any documentation or explanation as to why the resolution was nearly double the settlement amount that I agreed to. After the 52 months Anchor was still withdrawing the monthly payments from my account. I called multiple times about this. The first time I called, I was told I had 3 more payments due and then I would be done. The second time I called I was told that I had to keep paying until all the debts were settled. During this call I was told the debt for $23,598 would take another 3 years to resolve and that I was expected to continue paying until that was resolved. I was also told at that point that the total amount I would have to pay around $27,000 since this debt had gone into litigation and I would have to pay the plaintiff’s attorney fees. Again, Anchor allowed this to go into litigation. I am looking at paying the total amount of the debt, plus plaintiffs attorney fees. The debt for $11,469 could have been resolved 2 years into the program. When a creditor makes an offer to settle the debt for a lower amount, Anchor is supposed to call and email to get approval from me. The creditor offered a settlement of about half of that debt, however Anchor never contacted me about this offer. I became aware of the offer via email to let me know the offer has expired. There was no contact prior to this. This has been a horrible experience. After paying Anchor over $33,000, my struggle with debt still continues. Stay away from these guys - your better off dealing with your creditors on your own.
Date of experience: March 1, 2023
Initially, this program started off great! Send creditors to them, pay Anchor and they take care of it all. Then shortly after, found it nose diving downhill. I gave a list of creditors I wanted to enroll and ones not. One specifically not, I paid down to use for Christmas. Oops, they sent a representation letter which caused the creditor to cancel the card. That was a bad Christmas for the kids. Over time, errors started piling up. Offered a settlement for thousands more than owed. Got me one good settlement so far out of the bunch. Others not so much. Just had a settlement paid down to one payment, creditor sent back last payment and sold the debt. 6700+ bill, paid 6400+ and now offer 3700+more to settle again because the "creditor recalled the debt". Customer service first line, seems like they are there to settle the simplest issues but passes so much to someone else. Never have received documentation that anything is paid, so have to rely on their website. Admin fees racks up - multiple a month. $12 second day delivery fees on most transactions each payment. Plus $2.95 transaction fees each payment Since August 2018 - 16% settled - 60k+ paid in over 45 months. Want to contact me -6363 is the last four. There are so many more - my opinion - future possible customers avoid at all cost! It is nice to tell a creditor to contact Anchor as they represent you. That was the beginning feeling. Later is was tell them and hope they will help and does not feel like they have my best interest or needs at heart. Now it is more of a hopeless feeling.
Date of experience: June 13, 2022
So I was really hopeful about this program, but at the end of the 4 years, they have left me with 3 cards that basically have now almost doubled their balances, and have said there is nothing else they can do. Now want me to pay basically a house payment for another couple years. Which considering the current situation I am in is not something I can do, I might end up losing everything now because they couldn't do what they said they would. I now have almost as much debt as I started with after paying almost 30k to them. This was a complete waste of time and money and now I am worse off then when I started. And everyone who calls me is just like "oh well" "nothing else we can do for you" so now these three cards left are now such high balances I have no idea what I'll do. Possibly end up homeless, because I'm not capable of paying the amounts that they were able to negotiate. Also on balances way higher then original. Not to mention their practices suck, they called one time with a settlement, the caller told me my payment wouldn't change. They never sent me a settlement letter, but then magically I got another call that I didn't make the payment, even though I was told it would be made out of my account with anchor. I was told I forfeited the settlement because I didn't make the payment directly to the creditor. But I never received any settlement paperwork, nothing. This has been a nightmare and now I have no idea what I will do. Thank you anchor for making promises that couldn't be kept. Then increasing my debt by not doing anything with 3 different accounts for 4 years. Thank you for ruining my life, when I entered this I thought this sucks but I was trying to it file bankruptcy and do the right thing. Now I'm paying far more then the original debt. Not to mention it's the end of the agreement so they are like, sorry don't know what to tell you. Thanks alot for destroying another life.
Date of experience: March 18, 2022
US
If I could give this company a minus 5 stars, I would. They just "accidentally withdrew $408.55 from my bank account. While straightening this mess out, I found out they have never negotiated my Discover card down, so after years of interest,late fees, over limit fees, I now owe discover 10 grand. Oh, and that is after making my 408.55 payments to Anchor Law Firm for all these years. So, the " pleasant young man" from my previous review, just pleasantly strung me along. What a SCAM!
Date of experience: December 3, 2021
Hello - we have an account with Anchor Law Firm and no one is replying to our emails and when you call the telephone number provided no one is picking up the phone. We've been trying to get in touch for almost a month now with no success. How can we reach Anchor? We are concerned as you are processing our money without replying to any of our communication emails. Where did everyone go?
Date of experience: June 14, 2021
US
Buyer beware, you pay more in fees than they save you. When you sign up they will have you stop paying cards, which will destroy your credit. After the paperwork is signed it is impossible to reach them, I'm constantly on hold for over 2 hours due to "system upgrades" ant time I call. I am only trying to get an estimate to pay these people off and be done with them and it has been over a week with no answer. Stay away, save your money and frustration and negotiate yourself, there is nothing they do that you can't do yourself. They have more than once caused me problems when a creditor took me to courst because they take forever to respond!
Date of experience: May 16, 2021
US
Terrible company. I entered the program with 5 accounts over three years in I had to settle two accounts on my own and 1 they settled. The remaining two accounts I have asked continuously for settlements and get no response. I have tried to call and been on hold for over an hour only to be told someone will contact me, which still hasn't happened. At this point I am feeling scammed and dont know what recourse I have other than spending more money on another lawyer.
Date of experience: April 27, 2021
US
They are great to start with and easy to work with HOWEVER once you have paid them all of their fees ( most of the first 2 years of payments is just their fees) they lose interest. 3 years into 4 yr program they have paid 3 small cards off. One large debt was written on by creditor, 1099 sent to Anchor, they didn’t notify me and even refused to acknowledge it at first when I called asking why I got a bill from the IRS. That debt was 1/3 of the total so my plan should have been shortened by 1/3. 4 years is up next March, half the original amount is still unsettled. I pay $700/mo, they take $100/mo in fees. Note... when they settle an account, they do it in 12-18 month payments- each payment costs you about $15 in fees...even if there is enough in account to pay lump sum without causing problems with other payments. They did one in 12 payments... then paid it by sending 4 overnight payments on 3 separate days. Each payment cost me $12 in overnight fees per payment plus regular fees..about $100 per day. Check their BBB (rating F) before doing business with this company. I will not leave my name, I’m having enough trouble with them, don’t want to risk retribution. Update 5/17/2021. As of today, nothing has been done on my account except to charge another months service fees. I have not been contacted. I did manage to get thru on their call line 3 weeks ago today, took 2.5 hrs on hold and I got the same old b.s. “they understand blah blah and they would send a message to negotiator that this needed to be completed ASAP.” The app shows incorrect info, told rep, she checked and agreed and said she would get it fixed...as of ten minutes ago, it was still incorrect. I have lowered my rating from 2 stars to one star due to the lack of response to this complaint and also the complaint I filed with the BBB. Update 5/19/2021 Today I received AT WORK a call from Lewis McConnell Associates... it’s a debt collection firm with somewhat shady practices BUT because Anchor has drug this out for so long and reaching them is impossible, I agreed to a settlement offer. The bill is 1/3 of my total debt, Global Holding was very helpful on how to draw the money out of my account to make the down payment and then I’ll have 8 more rather large payments to pay. (According to her, this is not uncommon, she even went so far as the explain how to close the account to keep Anchor from charging anymore service fees). This company sent a settlement offer in January that was forwarded to Anchor, they obviously ignored it. Unfortunately I have read too many reviews of clients who have ignored these calls that are in the final year or so of their program (so Anchor has already collected their full fee amount) that have referred these calls to Anchor and nothings been done and they end up in court, no Anchor rep, and get a judgment against them. Ignore Anchors reply to reviews, if you look they are all the same... they are auto generated, I doubt they even read these. Update July 11, 2021 I had a rep from Anchor call who promised to refund part of my money since I settled some accounts on my own. He also promised that ALL of my remaining accounts would be settled by the end of June, that was on June 2nd. I haven’t heard from him since and nothing has been settled. Update 8/2/2021 Anchor Law and I have reached an agreement that is satisfactory to both of us. I believe a computer system change was to blame for the difficulties with my account. My account didn’t transfer correctly. Anchor Law has gone above and beyond what I expected to fix the problem.
Date of experience: April 25, 2021
US
If I could give 0 stars I would. They were so nice in the beginning. I was so happy my debt was going to be paid in 4 years. Well after about a year and 10,000 of my money gone and none of my debt paid off. I stopped all payments from coming out of my credit card. How do people do this to people that are already struggling. You people are pathetic and should be ashamed of yourself. DO NOT USE THIS COMPANY!
Date of experience: March 21, 2021
