waardeloos
allereerst ontving ik een koffer met 2 wielen, terwijl op de afbeelding duidelijk 4 wielen te zien zijn. Dan moet je eerst eindeloos chatten en uiteindelijk mag je dan terugsturen en moet je aantal dagen wachten tot zij fout hebben hersteld alvorens opnieuw te bestellen. Veel gedoe waar je niet op zit te wachten!
Vervolgens zie ik een andere koffer die 40cm zou zijn. alleen omdat ik wil voorkomen wéér een verkeerde koffer te ontvangen heb ik contact gezocht met Samsonite. Zij mailen dat het vermoedelijk om 40 gaat. Dus check bij Amazon gedaan via chat en het zou echt 40cm moeten zijn geeft dame van de Amazon-chat aan. Alleen toen ik vroeg of de andere of het 40 bij 30 bij 20cm was moest ik van haar plotseling dat gaan navragen bij Samsonite. En dan kreeg ik ook nog eens een verkeerd mailadres van Samsonite van haar waar ik naartoe kon mailen. Vanhet kastje naar de muur, waardeloos dat Amazon gebeuren
Autisti arroganti che lasciano il…
Autisti arroganti che lasciano il furgone davanti al passo carrabile bloccando entrata. Pacchi con oggetti con confezione rotta spediti volutamente con confezione rotta poiché il pacco era integro. Poco seri
Urgent Complaint Regarding Faulty Product and Poor Customer Support Experience
I am writing to formally express my strong dissatisfaction with a recent purchase experience and the subsequent customer support I received through Amazon Egypt.
Order Details:
Product: Lenovo Slim i7 Laptop with Windows 11 (clearly written on the product page)
Order ID:
405-7938611-5597108
Order Date: 22 June 2025
Upon receiving the laptop and powering it on for the first time, I was met with a critical system error:
“Default Boot Device Missing or Boot Failed.
Insert recovery media and hit any key then select Boot Manager to choose s new boot device or to boot recovery media”
This clearly indicates a hardware failure or missing operating system, rendering the device completely non-functional out of the box.
I contacted Amazon’s customer service immediately. Unfortunately, I was met with a lack of accountability and empathy:
The representative refused to provide any viable solution, such as replacement, expedited return, or compensation for the disruption this caused.
I was told the only option is to return the laptop and wait up to 30 days for a refund, despite the product being defective upon delivery.
When I requested to file a formal complaint, the representative claimed he could only file an “internal complaint” which I would not be able to track or follow up on.
Additionally, the representative refused to provide his full name, effectively shielding himself from accountability. I was only able to know its initial from an automatic follow up email: (Mr Nour W.)
This Is Unacceptable for the following reasons:
I chose Amazon over other vendors expecting reliability and customer-focused service.
Being left with a defective product and no resolution for a month directly impacts my professional work and obligations.
The dismissive attitude and lack of transparency by your representative only amplified my frustration.
What I Expect:
Immediate escalation of this issue to Amazon’s customer satisfaction or quality assurance team.
A clear and trackable complaint process with reference number and follow-up.
An expedited solution—either:
Replacement with a working device within a few days, or
Immediate full refund upon return and a compensation credit for the inconvenience, in order to buy another laptop on time for my work
Internal review of the customer service interaction, especially the conduct of the representative I dealt with
Amazon sent the wrong item TWICE
Amazon sent the wrong item TWICE — my daughter missed her performance because of their failure
Review:
I’m shocked by how terribly Amazon handled what should have been a simple purchase.
I ordered specific tap dance shoes for my daughter’s performance. Amazon sent the wrong item the first time. I contacted support, wasted over an hour, and was told to reorder. I did — and unbelievably, the second shipment was wrong too.
Because of this, my daughter missed her concert — something that can’t be undone.
I spent hours being transferred between dozens of agents, repeating myself, getting false promises that the refund would appear in “X hours.” Nothing happened. No one took responsibility. I paid double, dealt with return shipping costs, and was left with zero resolution.
Amazon’s failure wasn’t just a logistics mistake — it was negligence, disrespect, and a complete disregard for the customer’s time, money, and trust.
I’m a high-ranking professional and I will make sure this reaches every platform possible. I no longer trust Amazon, and I advise others to be very cautious — especially if your order actually matters.
