Review summary

Amazon has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service.

Based on reviews, created with AI

See what reviewers are saying

AL
waardeloos

allereerst ontving ik een koffer met 2 wielen, terwijl op de afbeelding duidelijk 4 wielen te zien zijn. Dan moet je eerst eindeloos chatten en uiteindelijk mag je dan terugsturen en moet je aantal dagen wachten tot zij fout hebben hersteld alvorens opnieuw te bestellen. Veel gedoe waar je niet op zit te wachten! Vervolgens zie ik een andere koffer die 40cm zou zijn. alleen omdat ik wil voorkomen wéér een verkeerde koffer te ontvangen heb ik contact gezocht met Samsonite. Zij mailen dat het vermoedelijk om 40 gaat. Dus check bij Amazon gedaan via chat en het zou echt 40cm moeten zijn geeft dame van de Amazon-chat aan. Alleen toen ik vroeg of de andere of het 40 bij 30 bij 20cm was moest ik van haar plotseling dat gaan navragen bij Samsonite. En dan kreeg ik ook nog eens een verkeerd mailadres van Samsonite van haar waar ik naartoe kon mailen. Vanhet kastje naar de muur, waardeloos dat Amazon gebeuren

Autisti arroganti che lasciano il…

Autisti arroganti che lasciano il furgone davanti al passo carrabile bloccando entrata. Pacchi con oggetti con confezione rotta spediti volutamente con confezione rotta poiché il pacco era integro. Poco seri

Urgent Complaint Regarding Faulty Product and Poor Customer Support Experience

I am writing to formally express my strong dissatisfaction with a recent purchase experience and the subsequent customer support I received through Amazon Egypt. Order Details: Product: Lenovo Slim i7 Laptop with Windows 11 (clearly written on the product page) Order ID: 405-7938611-5597108 Order Date: 22 June 2025 Upon receiving the laptop and powering it on for the first time, I was met with a critical system error: “Default Boot Device Missing or Boot Failed. Insert recovery media and hit any key then select Boot Manager to choose s new boot device or to boot recovery media” This clearly indicates a hardware failure or missing operating system, rendering the device completely non-functional out of the box. I contacted Amazon’s customer service immediately. Unfortunately, I was met with a lack of accountability and empathy: The representative refused to provide any viable solution, such as replacement, expedited return, or compensation for the disruption this caused. I was told the only option is to return the laptop and wait up to 30 days for a refund, despite the product being defective upon delivery. When I requested to file a formal complaint, the representative claimed he could only file an “internal complaint” which I would not be able to track or follow up on. Additionally, the representative refused to provide his full name, effectively shielding himself from accountability. I was only able to know its initial from an automatic follow up email: (Mr Nour W.) This Is Unacceptable for the following reasons: I chose Amazon over other vendors expecting reliability and customer-focused service. Being left with a defective product and no resolution for a month directly impacts my professional work and obligations. The dismissive attitude and lack of transparency by your representative only amplified my frustration. What I Expect: Immediate escalation of this issue to Amazon’s customer satisfaction or quality assurance team. A clear and trackable complaint process with reference number and follow-up. An expedited solution—either: Replacement with a working device within a few days, or Immediate full refund upon return and a compensation credit for the inconvenience, in order to buy another laptop on time for my work Internal review of the customer service interaction, especially the conduct of the representative I dealt with

Amazon sent the wrong item TWICE

Amazon sent the wrong item TWICE — my daughter missed her performance because of their failure Review: I’m shocked by how terribly Amazon handled what should have been a simple purchase. I ordered specific tap dance shoes for my daughter’s performance. Amazon sent the wrong item the first time. I contacted support, wasted over an hour, and was told to reorder. I did — and unbelievably, the second shipment was wrong too. Because of this, my daughter missed her concert — something that can’t be undone. I spent hours being transferred between dozens of agents, repeating myself, getting false promises that the refund would appear in “X hours.” Nothing happened. No one took responsibility. I paid double, dealt with return shipping costs, and was left with zero resolution. Amazon’s failure wasn’t just a logistics mistake — it was negligence, disrespect, and a complete disregard for the customer’s time, money, and trust. I’m a high-ranking professional and I will make sure this reaches every platform possible. I no longer trust Amazon, and I advise others to be very cautious — especially if your order actually matters.

Company details

Information provided by various external sources

American multinational technology company

Contact info

🌐

Website

amazon.com

All reviews

100 total • Write a review

Showing 81 - 90 of 96 reviews
CS
2 out of 5 stars

logging me in and out its unacceptable.

i tried so many times to log into amazon and they gave me codes to change my password and it still made no difference cause i made so many attempts to log in they have prevented me from using my account its disgusting im done with amazon and there rip off prices also.

Date of experience: June 28, 2025

ER
1 out of 5 stars

Package never arrived

A package was marked out for delivery today, Friday the 27th. The delivery truck went back to the station without delivering it. I called Amazon Customer service, and they said my item was still at the station and would be delivered in 3 days! I have been a Prime member for 25 years. This is unacceptable. They refused to give me a refund. Filing a BBB complaint.

Date of experience: June 28, 2025

RO
5 out of 5 stars

Great

Great, The product deliver on time

Date of experience: June 28, 2025

MF
5 out of 5 stars

Ottima esperienza

Ottima esperienza, alcuni articoli non erano quello che cercavo ma in fin dei conti una società molto efficente con una vasta scelta.

Date of experience: June 28, 2025

NE
1 out of 5 stars

Fik aldrig varen

Fik aldrig varen. Uoverskuelig hjemmeside mht henvendelser.

Date of experience: June 28, 2025

NL
1 out of 5 stars

There needs to be negative stars here…

There needs to be negative stars here amazon complete rubbish you are a amazon prime customer and the products you buy is for next day the product doesn't arrive after 5 days and the clowns sent it back where it came from how clever is these clowns

Date of experience: June 28, 2025

DF
1 out of 5 stars

Da ottimo a pessimo

Anni fa avevo scritto una buona recensione su Amazon, ma adesso è peggiorato tutto. È già la seconda volta che il corriere fa uno squillo e poi se ne va dopo 2 secondi. Sul sito c'è scritto che ha fatto un tentativo. Cos'è, Flash? Per non parlare del servizio clienti: inesistente, non si capisce come parlare con un operatore.

Date of experience: June 28, 2025

IK
1 out of 5 stars

Dont like it and tht eggHead

Dont like it and tht eggHead, JB is a shlthead

Date of experience: June 28, 2025

ct
1 out of 5 stars

thieves !

thieves !! I have a message your parcel is delivered but I can't see my delivery. I paid Amazon prime for delivery today they said I must wait up to second Jun, they always try push you to ask neighbours. Absolutely joke 202-4051052-9238705

Date of experience: June 28, 2025

T
1 out of 5 stars

Missing refund

On June 2, 2025 I ordered an adapter for coupling a 1.8" ssd to usb. I got an email the day after telling me that the item had been shipped. A few days later I received a strange message: the seller had returned the item because it was undeliverable. ???? I have previously received items ordered on Amazon.com that have arrived to Denmark without problems. My concern is that I have not yet received any refund. How long time do I have to wait? Order no. 114-9844008-7257845

Date of experience: June 28, 2025

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.