alt. tickets has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service.
I had a question about my tickets that I had recently bought and decided to email customer service. They replied within minutes and Dan H was the one who replied. He was so helpful and quick with his reply. Thank you so so much.
Needed to request cancellation and refund for upcoming gig @ Oslo. Sent email, lightning fast, polite reply. Refund advised. First class service
The customer service department is kinda rude and not very helpful. Feels like they just want to prove their point without being friendly or helpful
Utterly useless and ridiculous ticket service. Having to write a formal letter to transfer tickets to a friend because they don’t have a system that is up to date enough.
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alttickets.com55 total • Write a review
Still waiting for a reply from the company! Not happy at all
Date of experience: July 10, 2022
Shocking customer service - waited on a refund which I didn’t get was repeatedly fobbed off - after days of emails they said they have refunded the money but they said that in April. They also don’t refund booking fees or protection so I lost £15 - and the response I got was that this paid for the well oiled cog! Laughable!
Date of experience: May 11, 2022
Shocking, never use them again, bought tkts for drop kick murphys, you want a refund you apply in writing with original tkt (no good when you haven't been given it), I had no choice of tkt agencies when originally bought
Date of experience: April 19, 2022
US
I ordered tickets for a gig which was subsequently cancelled. I contacted them by email requesting a refund which they did issue straight away. However, beware that any additional fees do not get refunded, just the value of the tickets. Definitely not a 5 star service!
Date of experience: March 24, 2022
Sorry to say that we won't be using these clowns ever again. Avoid at all costs.
Date of experience: March 17, 2022
I was advised to stay at home (and miss the hives gig) by the nhs due to covid symptoms so couldn't go. Didn't get a refund even though I had ticket protection and showed nhs app screenshots. I took responsibility in missing the gig. This company obviously couldn't care less.
Date of experience: February 15, 2022
Trying to receive a refund that I was informed by email that they were sending. I gave my new bank details but to date 2 weeks later they have not returned my money. Several emails with poor response If they read this then I ask they please return my £70
Date of experience: February 15, 2022
terrible! They keep booking fees even though they cancelled! Rubbish customer service as well. Will NEVER book again with them. Avoid
Date of experience: February 9, 2022
Lionel Ritchie entire European tour cancelled (still performing in Vegas) tickets are being refunded but not the booking fee which for me any my friends amounts to almost £40, REALLY!! Contacted but got fobbed off, daylight robbery, so who got our money and all the other punters nice scam. Hope it went to charity.
Date of experience: February 2, 2022
