alt. tickets has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service.
I had a question about my tickets that I had recently bought and decided to email customer service. They replied within minutes and Dan H was the one who replied. He was so helpful and quick with his reply. Thank you so so much.
Needed to request cancellation and refund for upcoming gig @ Oslo. Sent email, lightning fast, polite reply. Refund advised. First class service
The customer service department is kinda rude and not very helpful. Feels like they just want to prove their point without being friendly or helpful
Utterly useless and ridiculous ticket service. Having to write a formal letter to transfer tickets to a friend because they don’t have a system that is up to date enough.
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Bought tickets in January and since then, the show has been cancelled. I paid £29.20 for said tickets and have only been refunded £22 because they've already sent my tickets which I can no longer use. Absolutely ridiculous.
Date of experience: March 14, 2017
