Allergy Test

great customer service. easy to follow the direction and he/she even waited until i got it working. i am very satisfied with the service. thanks

Alex was helpful, friendly, and efficient. They escalated my concern and assured me it would be quickly remedied. Thanks Alex :)

Alex was efficient and solved a long standing problem for me no problems at all. Thanks heaps Alex!

I accidentally purchased the human test instead of the pet test and Alex was very efficient, friendly and helpful, ensuring that my issue was forwarded to the correct department right away.

Alex was very quick and helpful. He provied all the information I needed and helped me to submit a test that I had purchased years ago and never completed.

Rob was great!!!! it was late at night and he was really helpful!!!

Really helpful and super quick to give advice.

Alex, my support agent, was very efficient and quick with my results. I was very pleased and it took no effort to communicate!

I just had Alex help me with a query through the chat option on the app and within seconds he had my query sorted, I have to say top marks for customer service. Thanks Alex

Very Helpfull and quick to respond!

Thanks Alex for the great assistance in my enquiries about the tests! You are patience and polite as a customer service, keep it up!

Today I received a quick exact relevant information so on one word I have experienced a great professional customer care. Thank You!

Rob was very helpful and responded to my questions quickly!

Sam was responsive and very helpful

Alex was very helpful and responded to my questions quickly!

awaiting for weeks after sending my blood sample I’ve been annoyed for not receiving my results or any follow up alerts. In addition on the tracking link they noted (not received yet). finally I contacted Alex on the chat and the response was fast and clear. Ive got them!

A succession of problems, from company's failure to receive my blood test to lack of confirmation of receipt of replacement test. At each instance, rep Lucie followed up and remedied effectively and pleasantly. Had it not been for her involvement, this experience would have been a bust. Feel lucky I received help from Lucie to salvage the experience. She was great!

Don´t fall for this bad company. They will take your money and then go silent on you. I waited over a year for answere about my test, and nothing. Now they wont pay me back my money. They are not serious, they are just fake! I wouldn´t give them any stars but I had to but one up to get to the next level

I was unable to locate my test results and the system said “still awaiting sample.” Alex was able to locate my results within a few minutes and email them to me. I was very happy with the customer service, but the overall experience was a tiny bit frustrating.

I had lost my email with the information from my test. Sam with customer service was able to retrieve the results with my order number and resend them to my email in 5 seconds. Thank you Sam for your help.