β Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Affinity Water has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Steve from the Whitfield Dover area of Affinity Water, was quite amazing. He kept me up to date on a leak I reported outside of the village & called again to report to me when work on the repair was in action. Unusually great service in this day & age & good to know water loss is taken seriously. I would say he is a credit to the company, going the extra mile to find a leak in a very difficult environment & Affinity Waters fast action in itself was faultless.
Freya & Giuseppe were both extremely helpful in resolving some serious water issues to my home. Personally I have received amazing service from them both, and I am very happy with how I've been treated, and I do feel, well looked after, as a customer of Affinity Water.
Prolonged hold when I called - wait time repeatedly stated as over half an hour. No call-back option, which most call centres now offer. Gave up and went online. First available appointment for a visit apparently December.
This is very poor service and if your company was not a monopoly you would not be able to retain customers with this level of service.
I got your reply - you say you would like more detail. I would like a meter fitted in a reasonable time - having had a first visit in March, and now having to wait till December for a follow-up is not reasonable or acceptable.
Leak reported 17/6 running for three weeks. Report closed no leak seen, leak reported 3/7. Report closed duplicate entry as reason. Still leaking continually since beginning June. Leak reported again 8/8 advised someone would be out in two working days. Live chat today 12/8 they have no record of my call last week. They will email someone to come out. This person is on holiday so morning will be done until his return. Meanwhile the water has been running constantly since beginning of Jun. We are asked to be careful with our supplies but in a large organisation like Affinity there is only one person who can resolve this issue and nothing can be done when they are away.
Missed payments on credit file even though a payment was made EVERY MONTH! This company are shocking! The email I have received following a complaint is just βrudeβ Iβm horrified - now had a mortgage declined just because of this error on there part! Iβm not sure what to do now other than make more of a complaint to the FCS.
I am with affinity water more than year now. I have some due bill to pay and i paid tham half bill i made with tham to installment they was agreed to made payment two installment i paid tham on time in this min time they send reported my crdit score i mised to payment which high impact on my credit score its very unlawfully.
They should understand credit score how important for working people they dont follow any potocall. They just doing misused the low. Its very unacceptable. I belive they need see court
This company are unbelievable! I have never come across such nonsense in my life. I moved into my house just over a year ago. They come to read your metre and give you a bill for 6 months. Thatβs fine, until you come to pay it. I donβt want to be over charged by them on a direct debit, I just want to pay what I own on a monthly basis, so they offered me to pay for this by debit card, which works perfectly for me. You pay 6 months; they then read your metre, send a bill, and then you call up to pay again. Except! They have been informing the credit agencies that I am a late payer, (I have my statements and never missed a payment) and this is affecting my credit score! I have never known anything so insanely ridiculous! Why I cannot pay what I own without being penalised either by a bad credit score or having to pay over my actual bill.
How they expect you to pay in advance when you donβt know what your bill is going to be. They offer this service on their website too, and there is nothing to inform customers that if you pay your bill like this, then you will be subject to bad credit. Honestly, this is absolutely disgusting in my eyes! This company should be ashamed of themselves for treating customers this way.
I want to change account details and it should be simple...
I used the chat function... the agent didn't respond and just closed the chat within the 10min timeframe.
Terrible.
I couldn't start a new chat either.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.
