Affinity Water
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Bad credit score because of them!
This company are unbelievable! I have never come across such nonsense in my life. I moved into my house just over a year ago. They come to read your metre and give you a bill for 6 months. That’s fine, until you come to pay it. I don’t want to be over charged by them on a direct debit, I just want to pay what I own on a monthly basis, so they offered me to pay for this by debit card, which works perfectly for me. You pay 6 months; they then read your metre, send a bill, and then you call up to pay again. Except! They have been informing the credit agencies that I am a late payer, (I have my statements and never missed a payment) and this is affecting my credit score! I have never known anything so insanely ridiculous! Why I cannot pay what I own without being penalised either by a bad credit score or having to pay over my actual bill. How they expect you to pay in advance when you don’t know what your bill is going to be. They offer this service on their website too, and there is nothing to inform customers that if you pay your bill like this, then you will be subject to bad credit. Honestly, this is absolutely disgusting in my eyes! This company should be ashamed of themselves for treating customers this way.