Zest Car Rental
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Florence airport nightmare car rental experience
The car rental companies Zest have arrangements with at Florence airport have rental offices off airport site with an inadequate and irregular mini shuttle bus with no luggage/stroller provision. Zest contract to rent cars with franchisee who hold a number of franchises and whose offices are understaffed resulting in long delays when picking up or dropping off vehicles . The rental agency do not provide any information about returning car which can also lead to delays . Therefore more than normal time needs to be allocated to return car especially if using mini bus shuttle to get to terminal. Zest give no warning or advice on how to deal with picking up or dropping off vehicles at this airport. Although the rental agency offices and car pound is visible from the airport terminal building ,walking involves negotiating a number of busy roads and there is no designated walking route. This is possible by leaving luggage with a party member at the airport terminal if necessary . The vehicle when we finally received it was nearly new with no problems.