Zen Internet
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Calling in was a great experience
Calling in was a great experience. The phone was answered quickly by a real person who spoke clear English. There was none of the common experience where companies save money by setting up their customer service abroad, then do not have the confidence in their own people to give them the power to actually do anything to help. The people I have spoken to at Zen have always done everything they could to help, and have sorted problems in a clear and straightforward manner. The only reason I awarded 4 stars instead of 5 is that I've never been able to make the chat button on the website work.