Zen Internet
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Hidden costs that are not shown on Website
After a very bad experience with Trooli . I checked out Zen with all the positive reviews . So looked on Zen website for information , all looked good for the 900Mbps package at £40 a month . So picked up the phone as wanted more info and if it was o.k , would place an order. At this point i was shocked . They use Trooli installers and I had no idea they did this . I told the Rep that I do NOT want anyone from Trooli anywhere near my property ( because of the poor customer services and problems they caused) . They had Openreach with was £50 A MONTH for the same speed , and no where on the web site was this visible . So glad I asked that as my first question . I thanked the young lady for info , apologised that due to the "hidden" cost/charge , I would no longer be interested in Zen as a BB provider . So on goes my hunt for a BB provider that can provide me with a quality service at the right price. I cannot recommend Zen because of the non disclosure of hidden pricing Update,, I have sent you my details so it proves that I am a genuine person. I typed in my postcode on your website , it told me the speed , not once did I come across that it would be more money to my property than the pricing on website . Perhaps you need to comply with being open and honest with pricing , coverage and the installers that Zen uses . I certainly don't need another bad install from Trooli ( as one of your installers) as one was clearly enough. Perhaps Offcom or some Company needs to look into Zens' selling practices . If you do feel the need to contact me , I have witheld numbers blocked , and have done for years also I am ex directory . I have make this known so that yourselves and Trustpilot so I have been transparant . Further Update .. After supplying my details , NO contact from Zen as of 02/07 2025 .