Over a year ago
This is my review as a customer for about 1 and a half years. Juice quality is really good. But unfortunately there a so many negatives here. They like to say they offer a variety of juice but they ha... See more
Over a year ago
Love the product. Love how I don’t have to think about it, it just comes. However, I have been trying to contact their customer service for two months. I changed my address, and they keep sending my s... See more
Over a year ago
Zamplebox has always been great to me. Sometimes the boxes come a bit slow but for the most part, i like them.
I ordered my box about a week ago, their FAQs say that they ship in 1-2 business days. well that is a flat out lie. I have tried reaching out to customer support with no responses back. I'm going to give it a couple more days before i dispute the charges with my bank. but this is terrible customer service!
I bought something all most 2wks ago and I'm still waiting on them to ship it to me. Evers sense that went under a new shipping company they on verge of losses a loyal customer
2020 and current they are not trustworthy. Check all sites for them . You will see the rip people off, charge more than once, and like me never send the product ! Do NOT GIVE THEM MONEY!
I ordered my first and sadly the only one I will be ordering on 5/9/21. I have not received my package nor my tracking information on my purchase of zamplebox. definitely would not have ordered from them if I knew this is how it was going to be. I have tried to contact them through the multiple ways to do it on their site and haven't got any responses. DO NOT RECOMMEND buying a box from this place.
Placed my first order on 5/18/21, still no notice of shipment (website says ships in 1-2 business days) and no response to my email inquiry. I called the customer service number and left a voicemail. Also texted them, and also tried the chat. No response. Filed a bad review with BBB, and am disputing the charge with my bank. Paid $60+, no product. Just want my money back.
Update: 23.08.2021 I have received my order :) it has taken 3 Months but have also had frequent emails from the company explaining the difficulty's they were having. fair play to them they came through changed from 1 star to 4 stars. Placed an order 2 weeks ago and its still on processing, attempted to contact support multiple times and no one gets back to me. Ill be trying all avenues to get a refund. Update: Well its the 8th of June and still my order is on processing placed on the 17th of May, contacted them via chat, called them and submitted a ticket, i also sent emails to there email address with no reply. PLZ PLZ DO NOT ORDER YOU WILL LOOSE YOUR MONEY. Happy to update this review if my order ever comes off processing.
**Update** I have now been contacted by them and I am happy with their explanation as such I have increased my review score to 3 stars. Will look at it again once I receive my order. Placed an order on the 6th of may. Order still hasn't shipped. They have not responded to any of my messages and don't answer the phone. Looks like I will have to claim the money back from my credit card company. Awful experience I would avoid at all costs.
I don't know whats going on with this company. They used to be great years ago. Now they won't respond after 2 weeks. Sent multiple emails. Tried calling, and using there helpbot on the website. 2 orders and a box are still "processing" after 2 weeks. I want my money back now. I don't even want to spend my money with them anymore.
Placed an order May 15th 2021 and haven't received an email with an order number only saying that they received an order. No one answers when u call or email and the text number won't even go through for anyone to talk to them. Going to have to contact the bank to stop the scammers from taking more money when they didn't deliver a product of any kind and won't even send an email with an order number.
Been using zample box for about 2 years now. Haven't failed me at finding great vape juices and new flavors. Great deals for amazing juice.
I loved this service.... been about 2yrs with you guys! This helped me to quit smoking, im on my journey to quit vaping! Wish me luck!!!
This place is great even in this panzy state I live in my juice is always here on time
Still waiting on my order to even ship out and it's been 9 days already.
I couldn't believe my luck at discovering ZampleBox! I live in the middle of nowhere and it's hard to find vape shops near me. The prices are great, the variety is phenomenal...its just a great thing all around.
These guys are awesome
Every experience has been above and beyond!, Customer service is amazing, They are so helpful and go above and beyond your typical customer service. I love the convenience of opening my mailbox, and I love the flavors they specially mix just for my box
I don’t know how I’ve afforded vape juice the entire time I’ve vaped. Going from paycheck to paycheck and even when I had no income at all was such a struggle to keep one bottle at all times. No I have a stock pile. And I believe I ended up paying like 18 dollars for 4-5 bottles or something like that. When I pay more than that for one bottle locally. When I forgot to enter my discount code, customer service immediately cancelled my order and reordered for me with my discount code and I didn’t have to stress or do anything at all. They took care of it all immediately. I don’t know how I’ve went so long not having ZampleBox before. I’ve told everyone I know about It
I've been using Zamplebox for several years and have no complaints. It's an excellent service at a good price.
Best thing that has happened for the vape community!! Keep up the good work!
I have nothing bad to say about sample box. It is always on time with delicious flavors. I am going to miss getting them in the mail because it made it so easy. I give it 5 stats.
Based on analysis of 319 reviews rated 1-2 stars for ZampleBox
“This is my review as a customer for about 1 and a half years”
“Like so many, I'd give zero stars if possible”
“I signed up with Zamplebox in 2019 and everything was great”
“You will get no response from them and they will continue to bill you”
“I had asked for a refund on the order after the first week of no response and asked to cancel my subscription after t...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
ZampleBox is an online vape shop that specializes in e-juice and vape box subscriptions. Catering to vaping enthusiasts, the company offers a curated selection of popular vape juices from over 300 top USA brands, delivered directly to customers' doors on a monthly basis. Users can customize their subscriptions based on their flavor preferences and choose from various plans that provide significant savings compared to retail prices. With membership options starting at just $4.17 per bottle, ZampleBox aims to make vaping accessible and enjoyable for a wide range of consumers. The platform not only simplifies the process of discovering new vape flavors but also fosters a community of over 200,000 vapers who share their experiences and savings. Overall, ZampleBox serves as a convenient solution for individuals seeking a reliable source of quality e-juice while exploring new tastes in the vaping experience.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.
Reviewers frequently report negative experiences with ZampleBox, citing customer pain points more often than praise. Common complaints include order, service, company, customer. A smaller set of reviewers mention positives such as great, flavors, zamplebox, service. Overall sentiment is predominantly negative based on 500 reviews and an average rating of 2.4 stars.
