Yü Energy has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
BLATENT LIES TOLD TO ME They wanted to switch me over to a PAYG meter, which I didn't want. They said they were doing it on a Friday so on Thursday had a one and a half hour conversation with someone that cut off at 5.01pm because the office shut, Next morning I spoke to someone and they guaranteed me my meter would not switch over, and literally did whilst on the phone to him. LIVID
This review is solely to note the exceptional customer service from Yu colleage Ritica. I had a number of major issues on my account, primarily arising from the need to switch over the contract from my recently passed away father to my name. Ritica went above and beyond to resolve the complex problems on the account. Her commercial and management IQ was far above my expectations and a guiding light in what was a difficult situation to manage. I note that this was after several bad experiences with Yu's billing system and other confused customer service agents.
After signing a 3 year contract with Yu, they inexplicably changed my meter to PAYG, even though they had billed me for electricity & there was a DD in place. Yesterday, during lunch & at our busiest period, the electricity was disconnected. We had to close our premises as we could not trade. After a 50 minute wait, I was told I would have to top up, which I did. The following day, the credit ran out as most of it had been used to pay the bill which is on DD. Again no electricity & I’m currently waiting to speak with someone. So far I’ve been waiting 45 minutes
Our Sales Advisor, Demetrius, made the whole renewal process easy.
No description available yet.
Website
yuenergy.co.uk1,000 total • Write a review
DO NOT TRUST THIS COMPANY SCAMMERS AND… DO NOT TRUST THIS COMPANY SCAMMERS AND CHEATS ! This is the worst company I have dealt with in over 20 years of business .I signed a 1 year contract with yu energy only to find after 6 months in that bionic had renewed it for a further 3 years which they refuse to cancel as they say I had 3 working days yu energy who are quite Cleary in the same boat refused to cancel it too please read all the reviews on google and here its happening a lot there ripping off small business's. Customer service do not help either
Date of experience: October 7, 2024
US
Great customer service today from Arjan. Answered all my questions and got everything over the line before home time on a Friday. Restored my faith in YuEnergy when previous experiences haven't been so positive. Thank you!
Date of experience: October 4, 2024
We're a business customer. Contacted three times to ask for half hourly information. After two weeks of chasing, still no response
Date of experience: October 4, 2024
Good to speak to a real person
Date of experience: October 4, 2024
Idil A was very helpful and sorted out my problem straight away
Date of experience: October 4, 2024
very efficient easy to sort any query, emails answered and problems solved quickly
Date of experience: October 4, 2024
