Yü Energy has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
BLATENT LIES TOLD TO ME They wanted to switch me over to a PAYG meter, which I didn't want. They said they were doing it on a Friday so on Thursday had a one and a half hour conversation with someone that cut off at 5.01pm because the office shut, Next morning I spoke to someone and they guaranteed me my meter would not switch over, and literally did whilst on the phone to him. LIVID
This review is solely to note the exceptional customer service from Yu colleage Ritica. I had a number of major issues on my account, primarily arising from the need to switch over the contract from my recently passed away father to my name. Ritica went above and beyond to resolve the complex problems on the account. Her commercial and management IQ was far above my expectations and a guiding light in what was a difficult situation to manage. I note that this was after several bad experiences with Yu's billing system and other confused customer service agents.
After signing a 3 year contract with Yu, they inexplicably changed my meter to PAYG, even though they had billed me for electricity & there was a DD in place. Yesterday, during lunch & at our busiest period, the electricity was disconnected. We had to close our premises as we could not trade. After a 50 minute wait, I was told I would have to top up, which I did. The following day, the credit ran out as most of it had been used to pay the bill which is on DD. Again no electricity & I’m currently waiting to speak with someone. So far I’ve been waiting 45 minutes
Our Sales Advisor, Demetrius, made the whole renewal process easy.
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US
I wanted to take a moment to recognise Vish for the outstanding assistance he provided during my recent billing enquiry and smart meter installation booking. Vish demonstrated exceptional professionalism and attention to detail, ensuring every aspect of my query was addressed thoroughly. His clear communication and friendly approach made the process seamless, and his realistic, practical instructions were incredibly helpful. As a business customer, I truly appreciate the efficiency and care Vish showed in resolving my request. His support has left me highly satisfied with Yu Energy’s service.
Date of experience: June 6, 2025
Switching made easy. If carlsberg made energy advisors then Bobbie Anderson would be the mould. She explained everything in a way that I could understand and was very professional in her delivery. Was reassuring for the initial enquiry when she said we can save you money on your existing supply. Roll on 01/09/25 when we reduce costs considerably Thanks Bobbie
Date of experience: June 6, 2025
US
In short, stay away from this company!!! Extremely appalling.. waiting over an hour to get through on phone, requests are not followed through nor response provided as promised. Repeat errors on double charging and double payments! Seriously cannot wait to get out of contract, never to use again.
Date of experience: June 6, 2025
i rang Yu because i was having trouble with the portal Bobbie Anderson was an absolute star ! very friendly and efficient - she was just what i needed on a busy friday morning
Date of experience: June 6, 2025
Bethany was great at sorting out my meters I had 4 all with different suppliers and she sorted everything for me, had issues with my meter reads and couldn’t wait on hold so I sent her an email and she rang me within 5 minutes.
Date of experience: June 5, 2025
I am trying to negotiate a fair deal. Unfortunately speaking to Harpaul in customer complaints I was informed that it is not YU Energies Policy to negotiate. Even though they tried to negotiate a deal with me previously only if I would sign a new contract with them at higher charges than all other providers.
Date of experience: June 5, 2025
Problem solved thanks to swift action by Gabriela Its very rare, in my experience, for a company to admit there is a technical web problem, but in this case they admitted there was a problem, and worked quickly to resolve. A well worded email, rather than trying to speak to us - we are busy making money for our small business, telephone calls waste our time. customerresolution email recommended
Date of experience: June 5, 2025
