Helpful guys 👍
Helpful guys 👍
4.6
Excellent
27 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Xplore Electric is exceptionally well-rated by customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Great customer service
I just wanted to point out that Ed from Xplore Electric has been extremely helpful and has answered all my questions I had before purchasing the Airwheel Se3S Electric riding suitcase. My kids love it. Would definitely recommend!
I'm having problems with my emotorbike…
I'm having problems with my emotorbike and have had zero help from various companies I have contacted until I found these guys. So helpful and offered various fixes. Really appreciated guys, well done and thank you very much
Bad treatment & Bad communication
This review is long, the main points are; I paid Xplore £173.99 in total for full service & they didn't do everything they claim to do on a full service, they had my scooter for 44 days and treated me badly. My scooter was returned dirtier than when they took it & with new scratches. Xplore Electric (now shortened to X) had my scooter for 44days! The main issue with them is communication & response times, apart from the initial contact or concerning money they have been very slow in replying. I see they're online & reply immediately but their replies have (at times) taken several days. I feel that the way they have treated me is because of how I look and who I am. On 5/3/25, I contacted them, response time & customer service was excellent, they agreed to collect my scooter, service & return it. My scooter was collected on 5/3/25 & within 2 days they let me know that I had a slow leak & an internal part was damaged. They told me they could fix the tyre but weren’t able to find the part, they offered me a part exchange for my scooter which I declined. I sourced the part myself, & the manufacturer sent the part directly to X after I got the address from X. I advised X that the part will be sent directly to them. Several days passed & I did not hear from X, I asked if they received the part, & when they eventually replied (24th March), X said they hadn’t received it, but they were “keen to get my scooter out”. I ordered the part AGAIN, I received it within 2 days & contacted X to ask if I could bring the part to them & if there was a secure place to leave it as I would deliver outside of working hours. After a few days, X replied and said yes. Due to my mobility issues, it took me another day before I could deliver the part, I delivered it on 3rd April, confirmed delivery & the next day, X said “thank you we will look into this asap”. On 8th April Xplore had my scooter for over a month. After the initial contact, their replies were very slow, I called them several times on both numbers & the calls were never answered, I also left messages & asked my support network to call on my behalf and their calls were also ignored. I also contacted Xplore in writing and asked when they will be able to finish the work, and they ignored me for several days. Obviously Xplore have stellar reviews, from their other customers, but our transaction has been disappointing, I don’t want to upset them, as they still have my scooter & I’ve only been prompt and polite when communicating with them, however, they have been VERY slow when replying to me. On 9/4/25 I received a reply (below) but it didn't make sense, they said they had to travel abroad for 2 days & return to work on Monday, I assumed Monday 14th April, this will be ELEVEN DAYS after I delivered the part & they didn't confirm when I would get my scooter back. On 15/4/25, X attempted to return my scooter, however, I noticed that the bracket for my headlight was snapped & headlight was dangling precariously. The technician implied that when they received the scooter at their workshop the bracket was already broken, I assured him that it wasn't broken when I gave the scooter to them & if it was broken at the workshop then it must have been done in transit. The technician implied I was lying & said they would check the photos they have. 16/4/25 X advised that they would repair the bracket free of charge, they didn't say what they found in their photos but logic would dictate that if it was broken when they got it, they should have informed me & listed it as part of the service, after all they had my scooter for over 40 days & didn't mention it. I do not recommend them if you are a customer "like me" as they will likely treat you badly & charge you a lot but not complete the full work & take long to do it.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
xploreelectric.co.uk
All reviews
27 total • Write a review
Showing 11 - 20 of 23 reviews
NB
NW Beats
US
My son requested a puncture and a full…
My son requested a puncture and a full service. It cost £125.00 so he got a reduction to £115.00 as it was his first wage and he said he cannot afford the full price. When he received it back the bolt was missing. We have contacted them. They advised the bolt was not missing when we got it. There was other problem they say they advised my son, but due to messages disappearing I cannot prove or disprove. So I will give 3 stars. As I believe , they could have given a part refund. To be fair they have given the option to send back and repair the other at a cost, the bolt is being sent from abroad. So not happy, it better to deal in person with a company.
Date of experience: April 23, 2024
AS
Viper duel pro
Got a replacement controller A for my pro duel just changed the Motor connectors over then just plug and play now it runs like a charm 👍
Date of experience: February 3, 2024
jg
Great service
Great outfit collected and delivered my sons scooter back in 24 hours and it wasn’t expensive. You guys have got a great business, I wish you every success.
Date of experience: December 7, 2023
EB
Long wait for delivery but good bike…
Long wait for delivery but good bike except the speed monitor doesn't work
Date of experience: November 21, 2023
OA
Great job from the team
Great job from the team! Calm guys, great communication and respectful. The guys understand what they do and find solutions where difficulties arise. I am happy with the brakes job on my scooter 🛴. Cost is not cheap though, as you are highly likely to go beyond your set budget. However, the job done is absolutely worth it!
Date of experience: November 8, 2023
KA
Honest opinion
Very good services always been buying my electric scooters and bikes from him since 2022 if there is anything wrong he will sort it out
Date of experience: October 26, 2023
DB
Great service highly recommend.the…
Great service highly recommend.the overall servicing of my wolf warrior was great. And the instant response was 5 star keep me updated whenever I needed to be thanks guys great job.
Date of experience: September 20, 2023
B
Beata
US
Great service,very good…
Great service,very good communication.Everything was clearly explained to me My electric scooter was collected from my house and dropped back as agreed.Also price is very reasonable.I will recommend xplore electric to anyone. Thank you
Date of experience: August 31, 2023
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.