I placed an order that unfortunatly is currently lost by the carrier. Xometry support is doing all they can to help me at the moment, and they are kindly speaking my native language (French), even if I offered to speak with them in english :) They even kindly offered me a compensation for the lost of the order, even if it is not their fault I had a bit of trouble to phone Xometry support, but that's solved now.
Everything went like expected Fast support, delivery on time
Schnelle Rückmeldung, freundliche Gespräche, super Service. Weiter so, bin sehr zufrieden mit dem Unternehmen.
Des professionnels fiables et réactifs, ça été un plaisirs. Merci.
Good work, easy to have a quotation.
Great product. Best 3D Print I have had
Terrible customer service. 2 months trying to solve a super simple problem. Try to avoid
Based on analysis of 34 reviews rated 1-2 stars for Xometry Europe
“Ordered two small pieces in black but got them in grey”
“Ordered two small pieces in black but got them in grey”
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Xometry Europe is a manufacturing services provider that specializes in on-demand production solutions, including CNC machining, 3D printing, sheet metal fabrication, and injection molding. The company operates a vast network of over 2,000 suppliers across Europe, ensuring that customers can access a wide range of manufacturing capabilities and materials. Xometry Europe caters primarily to engineers and businesses seeking efficient and scalable manufacturing processes for their custom parts, from prototyping to full-scale production. Through its online platform, Xometry Europe offers an instant quoting engine that allows users to upload design files securely and receive immediate feedback on pricing and lead times. The company is ISO 9001:2015 certified, emphasizing its commitment to quality assurance in manufacturing. By leveraging advanced data science, Xometry IQ℠ helps customers optimize their project decisions based on cost and timeline, streamlining the manufacturing experience.
Xometry Europe receives high praise for its user-friendly website and efficient service, with many reviewers highlighting the fast and easy ordering process for parts. Customers appreciate the rapid prototyping capabilities and the knowledgeable staff, which contribute to a positive overall experience. However, there are notable criticisms regarding logistics and the quality of parts, with some users expressing frustration over technical issues and accounting problems. A few reviews mention that while the software is impressive, the execution in logistics falls short. Despite these concerns, the majority of feedback remains favorable, showcasing a strong reputation for service and product delivery. Overall, Xometry Europe is viewed positively, though there are areas needing improvement.
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