Review summary

XO HOTELS AMSTERDAM receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about expensive and poor quality.

Based on reviews, created with AI

See what reviewers are saying

K
Es muss noch einiges korrigiert werden

Die Anbindung zum Zentrum ist gut. Metro ist 3 min vom Hotel. Das Frühstück war ok. Das Rührei schwamm in Wasser, fand ich nicht appetitlich. Der Zimmerservice kam erst nach 16 Uhr, wenn man kurz zur Mittagspause ins Hotel kommt, ist das nicht schön. Kenne ich aus anderen Hotels nicht. Der Zimmerservice war nicht gut, befriedigend würde ich sagen. Ein Zahnstocher lag die ganze Zeit auf dem Boden, die unordentlichen Vorhänge wurden nicht gerichtet. Ich bin auf Strümpfe gegangen und hatte dann längere Haare an den Socken, d.h. Das Zimmer wurde vor meiner Ankunft nicht wirklich gesäubert. Ich brauchte frische Bettwäsche, als ich zurückkam, lag diese zum Selbst beziehen auf dem Bett. So wirklich wohl fühlte ich mich nicht. Das Personal würde ich als reserviert bezeichnen. Sehr wohl fühlte ich mich nicht. Das nächste Mal würde ich ein anderes Hotel buchen.

Useful
Share
Friendly and helpful staff

Friendly and helpful staff. I had a great time in Amsterdam and my stay was very pleasant

Useful
Share
D
The staff at the hotel were all…

The staff at the hotel were all extremely nice and helpful. Our room itself was great, a nice shower, good clean up service that was done quickly, and a nice view.

Useful
Share
J
Bedbugs

Bedbugs Shower with a blocked drain (despite our report, nothing was done), very poorly lit room with the VMC that started to sputter in the middle of the night -> we had to change rooms. And to end up coming back with what looked very much like bedbug bites.... so not satisfied with our stay.

Useful
Share

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

All reviews

1,000 total • Write a review

Showing 981 - 990 of 996 reviews
PS

I wouldn't recommend it

Sheet dirty (blood) for 3 days, no cleaning service

Useful
Share
NV

My girlfriend and I were in Amsterdam a…

My girlfriend and I were in Amsterdam a few weeks ago and we stayed at this hotel. The truth is that everything was great and the service from the reception was great. I remember that she was a very friendly Spanish girl. The rooms were quite comfortable, clean, the bathroom was great, good heating and one of the best things is that it is quite well connected to the city centre by public transport. The place is highly recommended and we would definitely stay there again without a doubt.

Useful
Share
LB

Great location, spacious and clean!

Despite appearing to be a fair distance from the centre of Amsterdam, it was so easy and quick to get to the centre via tram as the stop is just outside the hotel and the trams come very regularly. The room itself was large and had all the amenities we needed and more. It was really really clean and definitely exceeded expectations in terms of size and comfort. We really couldn’t have been happier with our stay.

Useful
Share
AO

Great experience

The warm welcome, the room, everything was great.

Useful
Share
E

The room was not as clean as expected

The room was not as clean as expected. I found hair on the sheets on the bed and also one towel in the bathroom was not clean with hair on it. On the bed as we arrived, there was also a kind of strange carpet to warm feet I suppose. When I removed it from the bed, there was dirt under it on the bedsheet. The coffeemachine was in a so disgusting shape, that I did not dare to prepare coffee for me. The shower browse ist slightly damaged, making it uncomfortable (water comes from behind the browse too, it should not be so). Generally was the room not in good shape, furniture slightly damaged at several places, old carpet on the floor and the heating did not manage to get us a really warm place although it was not even freezing outside. Breakfast was also not nice, cheese was old and dry. Fruits were very good. The woman at the reception on the arrival day was extremely nice, also the person responsible for the breakfast was kind and polite. The person at the reception desk on the departure day was rough, she didn´t greet us and simply asked "what´s your room number?" as I gave our cards back. It was not worth the price we paid.

Useful
Share
AA

Stayed a few weeks at this hotel…

Stayed a few weeks at this hotel amazing modern and good located hotel just outside the city center. Affordable rooms and amazing amenities provided and especially big thanks to the staff an Especially George for helping with what ever I needed from advice to where to go eat and see and making my stay comfortable. Would gladly recommend

Useful
Share
R

Over the years

Over the years, I’ve observed a noticeable decline in the overall condition of the rooms. During this stay, I encountered multiple issues, including damage to the closet doors and signs of wear in the bathroom. Additionally, there was an unpleasant odor in the room upon arrival. On a positive note, the bathroom was spotless, which I truly appreciated. The receptionist, however, was both friendly and efficient, providing excellent service. As for returning, I'm uncertain at this point.

Useful
Share
SL

Room was decent for four however room…

Room was decent for four however room number 5 is facing the courtyard where the hotel keeps the linen bedsheets/ towels. The housekeeping will start opening and closing the door like early 7am. I stayed 2 nights there but my sleep was bad cos then door was heaving and loud when it was opened and closed.

Useful
Share
A

Ottima scelta fuori dal centro

Ottima sistemazione situata vicino allo Ziggo Dome e allo stadio. Vicinissima alla stazione metro con cui si raggiunge comodamente il centro in 20 minuti. Ci hanno assegnato una quadrupla al posto di una doppia per farci stare più comodi. Personale gentilissimo e sempre presente. Camere e bagno pulitissimi. Unica nota dolente il letto e i cuscini scomodi e la gestione del riscaldamento della stanza praticamente inesistente. Qualità prezzo ottimi

Useful
Share
V

Prima hotel

Prima hotel, op loopafstand van de ziggo dome.

Useful
Share

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.