Tiempo de entrega es demasiado tedioso
Tiempo de entrega es demasiado tedioso, dicen 1 semana y demoran meses
2.3
Poor
100 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Zumiez has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
What a horrible company
What a horrible company. Incompetent! No sense of style, environment greedy poluters! How are these stores even selling.
I love this website sm 😍😍😍
I love this website sm 😍😍😍
We went to the Ross Park Mall and the…
We went to the Ross Park Mall and the sales associate who worked with my son was amazing! She was very patient and hardworking. Her sales associate # is CTO948. I wish I had gotten her name
Company details
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Contact info
🌐
Website
www.zumiez.com
All reviews
100 total • Write a review
Showing 1 - 10 of 96 reviews
MA
IF I CAN GIVE 0 I WOULD
IF I CAN GIVE 0 I WOULD. ORDERED A PAIR OF SNEAKERS JAN 27TH 2025 , TODAY IS 2/6/25 AND I HAVE NOT RECEIVED MY SNEAKERS AND NO CONTACT FROM CUSTOMER SERVICE. WORST EXPERIENCE EVER!!!
Date of experience: February 6, 2025
C
Consumer
US
Ho acquistato da loro,nel sito mi…
Ho acquistato da loro,nel sito mi risultava che l’ordine era stato cancellato perciò ho acquistato da un’altro sito,dopo varie settimane mi arriva un messaggio che il mio ordine era in dogana e che dovevo pagare lo sdoganamento, e loro non mi avevano mandato nessuna e-mail dove dicevano che avevano spedito l’articolo,e che se non pagavo l’ordine sarebbe tornato indietro senza nessun rimborso,ho scritto un’e-mail a Zumiez dicendo l’accaduto e loro mi rispondono dove vari giorni senza dire niente,che ormai avevo accettato le politiche aziendali… Veramente pessimi non acquisterò mai più da loro
Date of experience: January 28, 2025
NS
They sent me a new pair of shoes for free!!
I ordered a wrong number and i wrote an email to them asking them if i can get a new pair or should i just send them back and a really nice lady from the staff sent me a second pair with the right number without paying for it!!! i highly recommend buying from Zumiez!!!!<333
Date of experience: January 24, 2025
CE
Well I went to take back some jeans…
Well I went to take back some jeans that I had purchased but were kinda to big so I was thinking maybe they’ll be cool about it, but as soon as me and my mom walked in the guy working there grabbed the bag outta my moms hands and said okay jus let us know when yu found want you need. But I didn’t think much of it but then I was trying to find my size and honestly it should be a bit more organized in there when looking for a pair of pants kinda felt like a thrift store, but anyway then I asked the guy very nicely do yu think you can see if yu have a 36 in these jeans and he said oh you can look online and I said so there’s nothing in da back and he said unfortunately they wouldn’t have the size in da back if it wasn’t out in front so I jus said well alright then man thought it was your job and he said well you “don’t have to buy from here” idk jus seems to me like the Meadowood malls zumies should work on customer service and how to work with brown customers because then he didn’t even want to check me or my mother out when even tho this younger white lady with her daughter he was quick to go to the back for a size and Also check them out jus seems a bit racist if you ask me, jus doesn’t make any sense though because I thought we were all alike anyway jus wanted to see if anyone would see this jus hope you guys learn to appreciate your customers and actually be helpful……. Also wanted to add if you honestly want a NICE PAIR OF ALREADY BAGGY JEANS JUS GET 550 LEVIS THEY ARE HONESTLY BETTER DEN EMPIRES NOT SAYIN IT HATEFULLY AT ALL JUS TRYSN HELP THOSE OUT WHO HAVE NOT TRIED A PAIR OF EMPIRE JEANS
Date of experience: December 30, 2024
TN
THE WORST EXPERIENCE I HAD RETURNING AN ITEM
I was with my family and I was returning a shirt but they said ohh that is stolen there were 4 and now there is 3 LIKE WHAT HOW ARE YOU ACCUSING ME FOR STEALING AND I DIDN'T GET THE MONEY SO THE MEXICAN SHORT TALIA NAMED WORKER LOOKING LIKE SHE WANTS TO TACKLE ME LIKE AN AMERICAN FOOTBALLER AND SHE SWORE AND SAID NEVER COME BACK and nobody is coming back to your store.
Date of experience: December 28, 2024
AD
i had the worst experience!
In one of of your stores we had a bad problem. One of the employees in Zumiez in islip Terrece was being very rude to my family. I am 12 years old and I feel very traumatized from this experience! Me and my mother went in the Tanga mall to buy a shirt that was too small for me in Zumiez, so when we went to the south shore mall, we went to return it. When we walked into the store, my sister went to return a shirt, and also had the same exact shirt in her hands to purchase after returning. Now this employee named Jocyllen, i think, with another employee Talia, when we went to say to Jocyllen to return it, she was like " We had 4 on stock, now we have three." In my defense, i felt like she was accusing us at stealing! My mom was saying how we didn't steal, and walked in with the shirt, the employee went to "check" but she took ONLY 5 seconds and said we took it from the store and didn't steal. We quickly left but took back the T-shirt that we had. When we left, my mom took a photo of the STORE not the employee, and had a bad anger problem. They said "Stealing was illegal" And then gave us The bad finger (middle). When my dad went to talk to them about this, they called my dad a (gardening) hoe. This was really rude and talked to the employee. Sorry, this really ruined my family's evening, on boxing day. Hope you can fire these employees names. Have a nice day
Date of experience: December 26, 2024
VA
South shore mall
South shore mall , Bay shore . has the worst workers , they are rude and I will never shop at this store again
Date of experience: December 26, 2024
BF
Bad fit
I ordered kids baggy pants for my son and they didn’t fit at all. It was size 25. The waist was very large (fits like real 28(too big for a kid)) while the legs were WAY too short (5 inch ABOVE the ankle). I do not recommend at all. Never buying on this site again. It ruined our Christmas.
Date of experience: December 25, 2024
EL
Absolutely incredible at everything!
Absolutely incredible at everything! I never interacted with anyone at zumies stores personel or customer service who wasn't pleasant to talk to(and they still have real people at their customer support line that actually can explain and help you with your issue!!!) The clothes at the store are all durable, stylish and lots to choose from at the decent price! I am 38 and have nothing to do with skateboarding, but I absolutely love their clothes and if I choose one store to go to for the rest of my life it will be Zumies!!! Thank you guys very much for keeping it a top notch!
Date of experience: December 21, 2024
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