New fibre
Purchase, installation and setup was easy. Slight hurdle in automatically confirming my broadband details for setting up my own router but the help team sorted it asap
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4.4
Great
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
Zen Internet receives consistently positive reviews. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Changed from a different provider due to Cost
Changed from a different provider due to cost. Didn't expect the Internet to be this slow. Tried cancelling within the two week "cooling off" period. They said it was only from the date of order, rather than date of delivery. Not happy
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Zen sign on process
Daniel, took me through the process. He was polite, professional and knowledgeable. Despite the process not being straightforward in my case he guided me throughout without a hitch. I'm looking forward to having Zen as my ISP
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The very fact that I never have to…
The very fact that I never have to think about my service or the speeds tells me I have a five star consistent connection to the internet, I have been with Zen for a good few years now and it’s always been the same, five star, excellent speeds and great pricing.
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Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.zen.co.uk
All reviews
999 total • Write a review
Showing 301 - 310 of 995 reviews
KB
Intermitted speed ona and off
Unfortunately speed is not great sadly, have an extender still not great disappointed
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HP
Good service snd communication
Good service snd communication. Easy to get support. Good coverage and speed.
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RS
Good experience so far...
Change over handled in a friendly and professional way on the phone. Installation was quick and troublefree. Most important the new service works really well, much faster than before and the new phone connection is good as well.
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SC
Zen are normally very good but...
Zen are normally very good. But they sold me an upgrade to 2GB/s but the provided router only has a 1GB/s port so defeats the object of a faster connection. Then wanted extra for a 2GB/s router. Update to reply from Zen - I was provided with an Eero router, but it's this router that only has the 1GB/s port.
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