Fast and prompt
Fast and prompt
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4.3
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Yuno Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Meher Support today
Meher, the Agent I spoke with over the phone understood my request straight away and immediately provided support. Very knowledgeable and kind, the explanations provided were clear and easy to grasp. Thank you
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Awful customer service
Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refused to change the date. Took no responsibility for the mix up in dates, blamed me and the told me they will charge me €100 if I go to another provider. Avoid this bunch at all costs !
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Yuno kept charging even after switching…
Yuno kept charging even after switching and bills were generated and still not able to resolve that issue and they debit money in advance and hard to get back the money
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Company details
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Website
www.yunoenergy.ie
All reviews
1,000 total • Write a review
Showing 731 - 740 of 996 reviews
Dn
Waiting over 6 weeks for a refund for 283 euro for a incorrect bill
I was charged 283 euro incorrectly from an MPRN number that wasn't mine at the beginning of March. I have had to call Yuno 4 times and got multiple assurances that it would be "looked into" and "escalated". 6 weeks on, I still don't have a refund. I called again and they said it would be refunded within the week. Let's see. Extremely poor service from Yuno.
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AM
Unimpressed customer
I joined yuno energy in late January and firstly I find it very difficult to understand their billing system compared to my previous supplier, also I requested on the app for a customer service person to contact me so I could go through my concerns and as of yet nobody at yuno has bothered to contact me and finally they claimed to be cheaper than my previous supplier but to date they appear to be more expensive. NOT IMPRESSED.
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AH
I have just joined Uno energy and I had…
I have only joined Uno energy and I had a problem with the app I straightaway got very fast response from Francis.
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JG
Constance was most helpful in resolving…
Constance was most helpful in resolving account query
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GR
Had very good experience
Just swopped provider today. Dealt with Constance who was efficient, polite and friendly. She also made the transition smooth and easy. Happy customer
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DO
Last August when I joined yuno.stupid…
Last August when I joined yuno.stupid me signed up.but did not realise it was fixed for 12 months.at the time electricity was at it most expensive n it could only go down in price.its difficult to understand there billing.my bill is going up month on month.rang them .2 opt out of contract 50 euro.there ads on tele last year infareness did fool the likes of myself..roll on August.. I'm deffo done with yuno.
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