Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

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GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

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a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

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CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

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Showing 371 - 380 of 996 reviews
D

Great service lovely lady.

Great service lovely lady.

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c

Won't help put their problem right at Thrusscross car park...

We used and paid for parking at Thrusscross reservoir but received an invoice from Minster Baywatch parking. They seem to be a company that Yorkshire Water have instructed to patrol their car parks. I rang Yorkshire Water and spoke to Abdul on the 16th of April who promised to put it right, but nothing happened, and now I'm being told by Yorkshire Water that they won't help me and they don't know how to contact Minster Baywatch? Now I am getting debt collection letters from Minster Baywatch and I have no contract with them. This is all incredibly stressful.

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E

Water meter installation process.

I am in the process of having a water meter installed. Easy process so far including contacting staff who were informative and friendly. Yorkshire Water has reduced monthly payments from £121 (I usually pay that amount monthly for 8 months) to £19 even before the meter has been installed and backdated from April. So far so good.

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MW

for me they couldn't have done anything…

for me they couldn't have done anything better excellent all round

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AB

For once some one who new what they…

For once some one who new what they were doing, could not complain about the customer service very efficient and new what they were doing. Very pleased with the experience.

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CC

Helping to sort issues

Always keen to help and resolve issues - 10 out of 10 for customer service 👍 Thank you!

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JC

Very good service

I spoke with someone who listened carefully, was polite and resolved my issue without any hassle. She explained things clearly and checked that I understood everything before we ended the call. Best of all, I didn’t have to wait long for someone to take my call, which is rare these days.

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A

Claire very helpful

Claire very helpful, knowledgeable, friendly got the job done hustle free

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JD

Claire listened and was very helpful

Claire listened and was very helpful

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