Excelente servicio
Excelente servicio. Hice mi pedido un lunes y el miércoles ya lo tenía en casa completo y perfectamente embalado. 100% recomendable.

Yo pongo el hielo is a review platform designed to facilitate transparent feedback and ratings for various businesses and services. The company operates its website at www.yopongoelhielo.com, where users can share their experiences and opinions. This platform aims to help consumers make informed decisions by providing a space for honest reviews, enabling businesses to enhance their service quality based on customer feedback. Targeting both consumers and businesses, Yo pongo el hielo serves as a valuable resource for individuals seeking reliable information before making purchases or engaging with services. By fostering a community of reviews, the company supports businesses in understanding their customer satisfaction levels and areas for improvement. Overall, Yo pongo el hielo contributes to a more informed marketplace through its user-generated content and review aggregation.
Yo pongo el hielo receives a mix of feedback from its customers, with a notable 70% expressing positive experiences. Many reviewers highlight the excellent prices and fast service, noting that the website is intuitive and easy to navigate for placing orders.
Customers appreciate the wide selection of beverages and the friendly staff, often mentioning the pleasant experience when picking up orders. However, there are significant complaints regarding order fulfillment, with some customers reporting incorrect items delivered or delays in receiving their orders. Issues with delivery fees being higher than expected and concerns about product authenticity due to damaged seals also arise. Overall, while many enjoy the service and pricing, the inconsistencies in order accuracy and delivery times leave room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 106 | 100% | -1.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.0 | 4 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 3.0 | 4 |
| Dec 24 | 1.7 | 6 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 4 |
| Mar 25 | 5.0 | 9 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 3.5 | 2 |
| Jul 25 | 2.6 | 5 |
| Aug 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 106 most recent reviews.
“Great service in general”
“Do not order from here if you live in UK”
106 reviews of Yo pongo el hielo. Filter by what matters to you.
Excelente servicio. Hice mi pedido un lunes y el miércoles ya lo tenía en casa completo y perfectamente embalado. 100% recomendable.
Yo no he dicho que lo manipulasteis vosotros! Ami me llego con el tapon medio abierto, y os mande fotos,al final reclame a pay pal y así recupere mi dinero . Yopongoelhielo.com!!! me mandan un macallan que se puede ver que esta manipulada y no se hacen cargo ni de la devolucion,es lo mas verguenzoso ,no lo puedo recomendar ni por los productos que venden ni por el trato nefasto.al final recupere mi dinero por pagar con paypal
Do NOT trust this shop please. They deliberately exclude VAT at checkout hiding the whole bill from you so after you receive what you ordered you will get an additional bill from UPS with extra charges and (even better) you can't pay it online so I just spent 2 hours waiting at the UPS call center to pay the VAT that they hide from you. A horrible experience. Don't trust them, what you see at checkout is misleading and it's not the whole bill.
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I am echoing the experience of the previous 1 star review. If you buy into the UK you are charged for the product and carriage. However the import charge is not made clear at all. It's hidden away in the "small print", clearly intentionally not transparent. To me the cost is £269 and not known to me till the delivery and the doorstep demand. Had i been aware it would have been "no sale" and i'm sure this company know this. My advice, do not use until you establish the full cost prior to purchase.
Please do not use this company within the United Kingdom. I recently placed an order with them at a cost of approximately €250 and agreed to pay the shipping of €111 on top of this. What wasn’t apparent at the point I made the purchase was that I was also liable for the Tax charge coming into the UK at a cost of £129 and the courier company UPS would not leave my goods unless I paid this fee. On contacting Yo Pongo el Hielo their explanation was that this is mentioned separately under their FAQs. However they did agree to return the costs minus the delivery costs, return courier costs and tax. How helpful ? Please consider this extra charge before purchasing as I would not have made this purchase. This fee should be more transparent when making a purchase on their website. The premise that this company is supplying genuine drinks at cheaper prices is not true in my case.
Yo pongo el hielo is a review platform designed to facilitate transparent feedback and ratings for various businesses and services. The company operates its website at www.yopongoelhielo.com, where users can share their experiences and opinions. This platform aims to help consumers make informed decisions by providing a space for honest reviews, enabling businesses to enhance their service quality based on customer feedback. Targeting both consumers and businesses, Yo pongo el hielo serves as a valuable resource for individuals seeking reliable information before making purchases or engaging with services. By fostering a community of reviews, the company supports businesses in understanding their customer satisfaction levels and areas for improvement. Overall, Yo pongo el hielo contributes to a more informed marketplace through its user-generated content and review aggregation.
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